Biovea India — charged but order not placed

Address:

New Delhi, Delhi, 110075

Hi biovea team, i was trying to order avalon organics shampoo from your website on 26th oct, 18 at 12:33 pm.

I was redirected to hobby link japan payment gateway to complete my payment. Once i entered card details and went ahead with the payment, webpage timed out and my credit card was charged for rs 1, 184.

Please look into the matter and help me get my refund.

Last 4 digits on my card: 3486