Biovea India — online shopping credit card charged but no order confirmation and no response from customer service

I had placed an order of 2 products on biovea india. The payment gateway showed hobbylink japan and showed payment failed but card has been charged which is also confirmed by my bank that the merchant has accepted the payment. I wrote to biovea asking for order status ans received a list of old orders which does not have any recent order. I then wrote 3 times to biovea but only got auto mails saying we will revert in 24 hours but no update on product. I also wrote to the mail id which sent the list and again got an auto mail. I checked hobbylink japan on google and it shows that's it' s japan based company for hobby material. This sounds very very suspicious. It's is strange that well known companies like hyland, bragg's etc are selling through biovea but not checking these things.