Bisleri International — 20 litre Bottle return

I'm retailer. Shop name- Pancharatna super market, new DP road, Vishal Nagar, pimple nilakh, Pune 411027.
I have called to customer care for returning empty jar of 20litre. Customer executive contact sanyukta madam and she called me for returning bottle. She said me that she will send a distributor for empty jar pickup and return my deposit rs.150 per empty jar in 2-3 days. But from 1 week there is no response from sanyukta madam and your company regarding pickup of empty jar.
So let me know when this issue will resolve by your team and management?