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Bisleri International Complaints & Reviews

2.1
Updated: Jun 18, 2025
Complaints 503
Resolved
208
Unresolved
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Bisleri International reviews & complaints page 18

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S
SapnaMV
from Mumbai, Maharashtra
Aug 3, 2018
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Address: Mumbai City, Maharashtra, 400005
Website: www.bisleri.com

20 l bottle of isi certified bisleri water bottle littered with microplastic!

I'm a resident of america, visiting my family in india. My mother graciously arranged to have 20 l bisleri bottles for me and my 9 year old daughter. We have thus far consumed 5 of these 20 l bottles in the last 30 days and in the last one we found particles of microplastic!

See attached photo and video. Upon research we found this is a common complaint and issue with bisleri water for several years and i am dismayed that the company has not done anything to resolve this issue.

My family lives in a prestigious south mumbai location and these bisleri sealed bottles are being supplied by the authorized company representative in the area.

It's a shame that the bisleri company is unable to rectify this long standing issue and no concrete steps have been taken by the company towards these consumer complaints.

What i would like:
1) full refund/compensation from the company for the 5 bottles of 20 liter bottles.
2) immediate response and written declaration on what action they will be taking to resolve this issue.

If i do not hear from the company, this matter with photos and videos will be posted on all social media platforms and i will personally write a press release to generate consumer awareness and ban of these water bottles!
+1 videos
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    Navin S Bidari
    from Bengaluru, Karnataka
    Jul 31, 2018
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    foul smell/ bad water taste, cleanliness and quality issue for past 4 month 3rd complaint .

    Address: 560043
    Website: www.bisleri.com/contact-us

    Dear Consumer Complaint Warriers,

    Thank you for visiting our house on 30/07/2018 and collecting 2 Batch No details and respective water samples to conduct water quality test. This morning I have found another Batch No tasting bad and foul smell in water. Which I have kept same can partially filled aside for future investigation.

    Past 4 months very often we are facing issue with water taste and smell, I have...
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    prachu2407
    from Mumbai, Maharashtra
    Jul 26, 2018
    Resolved
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    Address: Bangalore, Karnataka, 560072

    I ordered a bisleri 20 ltrs. Can on 2nd july 2018 from ch food and more located in kodichikkinahalli near nightingale school. There was a maggot / worm found inside the sealed water can. On discussing with the store and dealer no suitable response was received except for the replacement of can. There was no suitable answer / response given for the same. Also, the further cans we bought were not proper and i got diarrohea because of the same.
    Aug 26, 2018
    Complaint marked as Resolved 
    Bisleri International customer support has been notified about the posted complaint.
    Verified Support
    Jul 26, 2018
    Bisleri International Customer Care's response
    Dear Customer,

    We acknowledge the receipt of your complaint and deeply regret the inconvenience caused. We, at Bisleri, are committed to delivering high quality service and rest assured our customer care team will be immediately looking into your complaint and will be in touch with you to keep you updated about the progress and resolve the issue at the earliest.

    Kindly share your Contact Details so that our Regional Customer Care Team can connect with you for further consideration.

    Thanking you for bringing this issue to our attention. Your feedback is important to us and rest assured that we will use your complaint to make the necessary improvements on our part.

    Regards,
    Marketing
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      A
      Andrews David
      from Chennai, Tamil Nadu
      Jun 14, 2018
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      Address: 600010
      Website: www.bisleri.com

      I have opted for bisleri 20 ltre can service from last month.
      Its becoming a tedious task for following up for the delivery of cans since then.
      I was asked to call and inform one day before and lastly i have ordered on 12-jun-18 @ 4.00 pm. Further which i have made several and now the delivery person [[protected]] says he will take some more time. After showing my dissatisfaction that this is not a way to response, he says i can cancel the services. I have never expected such an uninterested business service being tied up with a big brand like bisleri. This will be a big drawback for your sales and wish suitable action to be taken on them.
      Bisleri International customer support has been notified about the posted complaint.
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        Sayed Alishah
        from Mumbai, Maharashtra
        May 19, 2018
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        Address: 400008

        Complaint number 09635 please check and look into this problem being a big huge company and providing irrespective irresponsible dirty services and making your worst brand a good one # costumer care with no apology and giving fake information while sending quality check person and just making indian citizens fool
        I had my grandmother age 92 since 10 years we take only bisleri but now our eyes got open that's the reason now v know that why every week doctor was called for visit to check my grandmother after having little water she feels pain in stomach
        This is now very irritating now will take strict action against the company through social media and legal laws
        +1 videos
        Bisleri International customer support has been notified about the posted complaint.
        Justnow i purchased a bottle and it gives bad smell, one bottle is returned by the shop but nxt one he did not returned.
        Pl look into.
        I found insects in bisleri bottle 20 ltr water.
        Have proof for the same.
        that may be the reason I feel stomach ache.
        Hi I have noticed a shop near a mall in Paschim vihar jwala heri Market selling fake bisleri water without any stamp of date n price.
        Kindly inspect
        Regards
        Anamika
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          its4kk
          from New Delhi, Delhi
          Apr 15, 2018
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          Address: 122003

          I got 20 litre water bottle with algae in it.

          Believe this is part of larger nexus between suppliers and retailers.

          Shop is present b block (Near e block roundabout), ardee city road, ardee city, sec 52, gurgaon.

          The water has significant smell as well, and i could observe algae like material in it - proved they are filling cans illegitimately.

          I reprimanded the retailer (Mittal store) and asked him to share number of supplier. He came up with lame excuse that he didnt have the number. He must be in connivance with the crooks.
          Bisleri International customer support has been notified about the posted complaint.
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            Puran rajput
            from Mumbai, Maharashtra
            Feb 11, 2018
            Resolved
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            Address: Thane, Maharashtra, 401107

            Dear sir,
            Sir my name is puran rajput. I am owning a shop in mira road named as new bhairav general stores. Sir want to file an complaint against the distributor regarding the price of 20lt bisleri jar. Prior to gst the mrp of 20lt jar was rs80 and the retailers price was 75 rs per bottle. But after gst the mrp has been revised as rs 76. But the distributor is giving at the same rate which he was giving before gst i. E 75rs. Now sir you just understand that what kind of margin he is giving to us. Just a rupee 1. I had also contact to the sales office of mira road mr devendra shetty but he does not given an proper response. Now sir i want to request the company official to interefere in this matter as soon as possible. Thanking you sir. My name is puran rajput. You can also contact me to my mob no.[protected]. Distributor name is sugan enterprises
            Mar 22, 2018
            Complaint marked as Resolved 
            Bisleri International customer support has been notified about the posted complaint.
            Verified Support
            Feb 12, 2018
            Bisleri International Customer Care's response
            Dear Mr. Rajput

            Greetings from Bisleri International Pvt. Ltd.!

            We sincerely apologize for the inconvenience caused to you. We assure you that our customer care team will contact you soon to resolve the matter. Thank you for your patience.

            Regards
            Team Bisleri
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              B
              bsnavas
              from Mavelikara, Kerala
              Feb 4, 2018
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              I live in new perungalathur, chennai. The dealer in my area is not returning the deposit amount for bisleri cans (2*150=rs.300). Instead they are threating or abusing. Please take necessary action

              I went in person to return the 20 litre cans and collect the amount. But the dealer is saying he can't return the amount.

              Dealer address: new perungalathur, chennai (Nearby kamatchi amman temple)

              Regards,
              Navas
              Bisleri International customer support has been notified about the posted complaint.
              I am staying in electronic city phase 1.I used to order Bisleri Water Can.But yesterday, the water I ordered was stinking like hell.It was rotten.Highly disappointed with Bisleri.Now switched to normal can water.Atleast it is drinkable n affordable.Pathetic Bisleri!!!
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                A
                anupgupta99
                from Kolkata, West Bengal
                Aug 9, 2017
                Resolved
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                Address: Kolkata, West Bengal, 70053

                Dear Sir,
                This is Anup Gupta from Kolkata, my firm's name is GUPTA TRADING.
                This for ur concern that I was very much interested to do bisleri mineral water whole sale Supply as my business..
                So that I contacted bisleri's toll free no & get Mr Mithun chakroborty's(manager) no. He send his junior executive Surojit Banerjee to me for the further process...
                After understanding everything I ordered 100 no of 20 ltr jar...
                At the time of delivery I faced a new horrible experience with the representative of Bisleri..
                Mr.Surajit was missing from the day whom expected more and after calling him his reply is "our duty is finished after delivery and now this is ur duty how to sell & whom to sell " and words r in some wrong language...
                Not expecting this kind of support from a bisleri's executive...
                Now we r a good distributor of Kinley water and doing good business with them..
                So requesting u to please take necessary action on this kind of executives who is spoiling the reputation of such a big company like bisleri..
                Sep 14, 2017
                Complaint marked as Resolved 
                Bisleri International customer support has been notified about the posted complaint.
                Aug 09, 2017
                Updated by anupgupta99
                Awaiting for ur valuable feedback...
                Regards..
                A.Gupta..
                Aug 11, 2017
                Updated by anupgupta99
                Still awaiting for ur valuable feedback...
                Regards..
                A.Gupta..
                Verified Support
                Aug 11, 2017
                Bisleri International Customer Care's response
                Dear Anup

                We appreciate that you have brought this matter to our notice. Sincere apologies for the inconvenience caused to you. Request you to kindly mail us
                your contact number on [protected]@bisleri.co.in so that our team can resolve this issue at earliest.
                Hello Sir,
                People are facing lot of issues due to plastic containers, even your family also, pls start planning to use metal containers instead of plastic, your sales and loyalty on business also go high.
                Due to plastics we are facing cancer related issues..pls go for metal container, people would buy if that is healthier..
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                  A
                  Anvigetz
                  from Belgaum, Karnataka
                  Jun 3, 2017
                  Resolved
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                  Resolved

                  About distributor not returning deposit

                  Address: 560040
                  Website: Bisleri.in

                  Hi
                  I was getting Bisleri 20 litre cans, 5 at a time from Bisleri supplier Mr. Gangadhar of Green market, BSK first stage, Vidyapeetha layout, Bangalore, contact numbers [protected], [protected].
                  Now, as I am in dire need of money, I asked him to collect the empty cans and refund my deposit for 5 cans. Also I have found a supplier nearby willing to supply one can at a time. But Mr. Gangadhar is not coming to collect the 5 empty...
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                  Y
                  Yagnesh Parmar
                  from Mumbai, Maharashtra
                  Apr 23, 2017
                  Resolved
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                  Resolved

                  Address: 400072
                  Website: www.bisleri.com

                  Hi,

                  I ordered bislery 20litre bottle from kirti supermarket, chandivali m : +91 [protected]. The bottle delivered was having leakage and soon the water reduced to 75%. I talked with the shop dealer who sent me the bottle for replace! Emt of the bottle with new filled one but he denied to rroplace and sent an empty bottle instead so that i can fill the remainung bottle in it. Also, he was not professional enough in solving the issue.

                  He told me to file complain to the comoany as he cannot do anything in this regard.

                  Can you please look into ther matter and provide a new bottle. Also, can you please ask your distributors to ha dle such situation with professionalism.

                  Hoping for a quick solution.
                  May 25, 2017
                  Complaint marked as Resolved 
                  Bisleri International customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 24, 2017
                  Bisleri International Customer Care's response
                  Dear Yagnesh

                  Thank you for choosing Bisleri products ! We appreciate that you have brought this matter to our notice.We sincerely apologize for the inconvenience caused to you. Request you to kindly mail us
                  your contact number on [protected]@bisleri.co.in so that our team can resolve this issue at earliest.

                  Regards
                  Team Bisleri
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                    A
                    Anuragyadav
                    from Shikohabad, Uttar Pradesh
                    Apr 19, 2017
                    Resolved
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                    Resolved

                    Address: 282001

                    Dealers owing bisleri dealership in agra (Sikandra) are not providing water bottles (Bisleri 20 ltr.). Today i called at 1200hrs at mr sandip gupta's mobile number [protected]. He promised to deliver the bottle in evening. But didn't. I reminded him at 04 pm again. He promised to deliver again. But he didn't. After 07 pm i called him again many times but he didn't pick up the phone. Besides the fact that same dealers are continuing with local ro water bottle supply in all near by areas. This is very disappointing and discouraging for all those regularly consuming bisleri water. There is a measure shift in the consumers because of regular irregularity in bisleri water bottle supply (As water is very necessary and basic need). Please take the necessary action. It is also degrading the brand value.
                    May 22, 2017
                    Complaint marked as Resolved 
                    Bisleri International customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 20, 2017
                    Bisleri International Customer Care's response
                    Dear Anurag

                    Thank you for choosing Bisleri products! We appreciate that you have brought this matter to our notice. We sincerely apologize for the inconvenience caused to you. Request you to kindly mail us
                    your contact number on [protected]@bisleri.co.in so that our team can resolve this issue at earliest.

                    Regards
                    Team Bisleri
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                      A
                      Amit Pilaniwala
                      from Balurghat, West Bengal
                      Apr 18, 2017
                      Resolved
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                      Resolved

                      Address: Burdwan, West Bengal, 713359

                      As paper work i amit store from neamatpur west Bengal has paid 320000 to Bisleri company thru bank as told too me that within 15 days i will get a visi cooler as per there noms ..time passed by daily new drama new excuses by them 2 months passed by till today dated[protected] i have not found the visi cooler as contracted by them so pls refund my money with the intrest rate ..
                      AMIT STORE NEAMATPUR [protected]
                      May 21, 2017
                      Complaint marked as Resolved 
                      Bisleri International customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 18, 2017
                      Bisleri International Customer Care's response
                      Dear Amit

                      Thank you for bringing this matter to our notice.
                      We sincerely apologize for the inconvenience caused to you. We assure you such an incident will be investigated and our team will contact you soon to resolve the query.

                      Regards
                      Team Bisleri
                      Jul 26, 2017
                      DrHasan Naz's response
                      So many Minute particles found in 20L bisleri jar'...plz check the purity level.l'm a regular bisleri customer...As per the brand we do not even look at the water before drinking, that's the faith we had on Bisleri prior to this. We want quick action on this as we cannot keep this smelly water for long. Could you please look into this..kindly need your reaction to this complaint asap...
                      Shakarpur Laxmi nagar Delhi 92 area bisleri water galan not truth lock or sill is Lucas hence then q
                      So many Minute particles found in 20L bisleri jar'...plz check the purity level.l'm a regular bisleri customer..kindly need your reaction to this complaint asap...
                      ...
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                        D
                        Dass Naidu
                        from Chennai, Tamil Nadu
                        Apr 14, 2017
                        Resolved
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                        Resolved

                        Address: Chennai, Tamil Nadu, 600040

                        I am have been getting bisleri 20 ltrs 5 cans delivered to my place from one bisleri dealer "Golden Agency" located at No 40, Thangam Colony, 6th avenue, Anna Nagar West, Chennai 600040.
                        Offlate dealer pointed new employee started behaving very rudely and unprofessional on placing water can request each time. When requested to deliver the water on expected day, they refused to deliver water & denied to deliver water further.
                        I have requested to return Rs.750 (5 cans X 150) deposit paid, they are refusing to return the deposit. On follow up, they are not providing any ETA for returning the deposit. I have receipt for the deposit given to them.

                        I kindly request you to take some action against the dealer and ask him to return deposit money of Rs.750.
                        May 20, 2017
                        Complaint marked as Resolved 
                        Bisleri International customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 15, 2017
                        Bisleri International Customer Care's response
                        Dear Dass Naidu

                        Thank you for bringing the issue to our notice. We sincerely apologize for the inconvenience caused to you. Such an incident will be investigated and necessary actions will be taken.

                        We request you to kindly send us your contact number on [protected]@bisleri.co.in so that our team can assist you further.

                        Team Bisleri
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                          V
                          vikram1978
                          from Chennai, Tamil Nadu
                          Mar 21, 2017
                          Resolved
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                          Resolved

                          Address: Bangalore, Karnataka, 562162
                          Website: www.bisleri.com

                          I have purchased a 250 ml on 15.03.2017 Bisleri drinking water bottle & found a dead insect (Fly or mosquito) in the intact bottle.

                          Complaint has been registered over the phone with the consumer care person & person visited for cross verification.

                          There is no prompt response from the concerns after physical verification of the bottle.

                          FR. B.No: 331
                          Apr 23, 2017
                          Complaint marked as Resolved 
                          Bisleri International customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 21, 2017
                          Bisleri International Customer Care's response
                          Dear Vikram

                          Greeting from Bisleri !

                          We sincerely apologize for the inconvenience caused to you. Bisleri has been a symbol of trust and purity since the last 50 years. We ensure you that we take
                          stringent steps towards maintaining the purity of our products.
                          Such an incident will be investigated and necessary actions will be taken.

                          Request you to kindly send your contact details and location to [protected]@bisleri.co.in, so that our team can resolve this issue at earliest.
                          Consumer is advised to file complaint with the District Designated Officer (Food Safety) for regulatory action against the manufacturer. Manufacturer will get the problematic bottle from the consumer in the name of testing and he will be deprived of from complaining with the regulatory authority. It is a clear case of lapse by Bisleri International by not following Good Hygienic Practices especially pest management which has led to this situation
                          In the feroz shah kotla stadium in new delhi...they are openly charging an 18 ruppees mrp water bottle at 50 ruppees...despite complaining the nearby police said" SAB CHALTA HAI"
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                            Varunjain127
                            from Noida, Uttar Pradesh
                            Oct 6, 2016
                            Resolved
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                            Resolved

                            Address: Gautam Buddh Nagar, Uttar Pradesh, 201305
                            Website: Www.bisleri.com

                            We are taking Bisleri 20 litre bottle from past 6 months. After about a month or 2, I tried sending the code to the provided number to check the authenticity of the product. But to my surprise I didn't receive any response for the message sent and the other number didn't exist. I talked to my vendor after which it didn't happen till today.

                            How I check : The number on the bottle starts from 9**** instead of 1800**** which is the authentic one. Seems like they are printing the duplicate stickers to fool the customers.

                            Can you please look into this issue.

                            Address - Mahagun Moderne, Sector 78, Noida 201305, U.P.
                            Vendor details - Mukesh
                            [protected]
                            Nov 7, 2016
                            Complaint marked as Resolved 
                            Bisleri International customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 06, 2016
                            Bisleri International Customer Care's response
                            Dear Varun

                            Greetings from Bisleri !

                            Thank you for bringing this to our notice. Kindly provide us your contact number and location on [protected]@bisleri.co.in; and our concerned team will contact you shortly to resolve your query.

                            Team Bisleri
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                              A
                              akshat jain 1998
                              from Delhi, Delhi
                              Aug 21, 2016
                              Resolved
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                              Resolved

                              Sir i had purchased a bisleri bottle 1l from a restaurant in himachal bhawan, mandi house, new delhi.
                              The mrp on that particular bottle is rs20
                              But he charged from me rs35 which is 15 over and above the maximum retail price. When i complaint about the same he told me the excuses of vat.
                              Ir i want immediate action on this particular matter with compensation.
                              Sep 23, 2016
                              Complaint marked as Resolved 
                              Bisleri International customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 22, 2016
                              Bisleri International Customer Care's response
                              Dear Mr. Akshat

                              Greetings from Bisleri !

                              We apologise for the inconvenience caused to you. Request you to kindly share your contact details on [protected]@bisleri.co.in, so that our team can assist you further.


                              Team Bisleri
                              Dear sir,
                              I haridas kaushik from shop no. 5 bus stand, goverdhan, MATHURA, UTTAR PRADESH. I WANT to inform you that in this circle bisleri bottles are not supplying properly . This amount of bottles not sufficient for my shop.
                              Thanking you .

                              Contact:-[protected]
                              I hope you will solve my problem as soon s possible .
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                                R
                                Ramesh GV
                                from Bhopal, Madhya Pradesh
                                Aug 1, 2016
                                Resolved
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                                Resolved

                                Address: 500090

                                Hi,

                                I have been using 20l bisleri for quite some time. I normally order the bottles from the local shop and they deliver at my door step. I have got the 2 bottles yesterday i have noticed that water smelling and testing very bad. I am pretty sure that the problem was at the source itself. Because the bottle was properly sealed : date of manufacture - 28-june-2016.
                                Jun 14, 2024
                                Complaint marked as Resolved 
                                Bisleri International customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 01, 2016
                                Bisleri International Customer Care's response
                                Dear Mr.Ramesh

                                Greetings from Bisleri!

                                We apologise for the inconvenience caused to you.

                                Bisleri has been a symbol of purity since the last 50 years and we assure you that we leave no stone unturned when it comes to maintaining the quality of our products.

                                We request you to share your location and contact details with us on [protected]@bisleri.co.in so that our team can contact you and the complaint can be resolved.

                                Yours sincerely,
                                Team Bisleri
                                Dear,

                                I am using bisleri water at my home since last 2 years, last Saturday I ordered 2 bottles of bisleri with 20 litter and I found for both bottles seal was opened and water is having bitter taste. I called on customer care but they are not replying.
                                My contact details[protected].
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                                  Pooja Battagani
                                  from Delhi, Delhi
                                  Jun 20, 2016
                                  Resolved
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                                  Resolved

                                  Address: 110016

                                  Respected Sir/Madam,

                                  I had shifted to New Delhi from Chennai one month back. I buy 2 Litres of Bisleri (3 in number) daily for drinking. I love the taste and purity and had recommended my friends to go for this only. But today morning, my faith was tested. I got this 2 litre bottle from my regular shop. It was properly sealed. I opened it and to my surprise water tasted a bit weird. I was getting the smell of "mosquito repellant" like "Allout/ Goodnight liquid". It tasted also similarly. I was utterly disappointed because I had immense trust on this brand. Please look into this. Maybe it happened in the factory while filling up the bottle. Maybe by mistake. But please make sure this is taken care of. I was angered and disheartened by this kind of carelessness on your part. I am pretty sure that the problem was at the source itself. because the bottle was properly sealed : time and date of manufacture - 16:40 05/05/16

                                  Thank you.
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  Bisleri International customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 20, 2016
                                  Bisleri International Customer Care's response
                                  Dear Pooja Battagani

                                  We apologize for the inconvenience caused to you.

                                  Bisleri has been a symbol of purity since the last 50 years and we assure you that we leave no stone unturned when it comes to maintaining the quality of our products.

                                  We request you to share your contact details with us on [protected]@bisleri.co.in so that our team can assist you further.

                                  Team Bisleri
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                                    Siddharth85
                                    from Mumbai, Maharashtra
                                    Jun 11, 2016
                                    Resolved
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                                    Address: Ghaziabad, Uttar Pradesh, 201010

                                    This is to inform you that I have found black particle in my Bisleri 500ml sealed bottle, I have purchased whole case of 20 bottles from local distributor . I am a regular user of Bisleri becos I am a cancer patient and doctor suggested me to drink healthy water ..being a good brand I trusted Bisleri ..is this kind of purity you are giving to consumers..I am at high risk in life ..this water can take my life very soon also..
                                    Jun 14, 2024
                                    Complaint marked as Resolved 
                                    Bisleri International customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 13, 2016
                                    Bisleri International Customer Care's response
                                    Dear Siddharth

                                    Thank you for choosing our products.

                                    We apologize for the inconvenience caused to you. We ensure you that we take stringent steps towards maintaining the purity of our products. Such an incident will be investigated and necessary actions will be taken.

                                    We request you to share your location and contact details with us on [protected]@bisleri.co.in so that our team can assist you further.

                                    Team Bisleri
                                    No response from Bisleri..company wants me to choose other options?
                                    Taste of bisleri water[20 litre]and local water is same though it is sealed code is true. we are the victim duplicate bisleri water. area LAXMINAGAR, NEW DILHI-110092
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