Food Panda Customer Care
Foodpanda GmbH
Customer satisfaction rating: 7%
Submit a Complaint
856
COMPLAINTS

Food Panda Customer Care

Foodpanda GmbH

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Address
Pisces Eservices Pvt. Ltd., Plot No. 82A, Sector 18
Gurgaon
Gurgaon District
Haryana
India - 122015

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
595
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316

Phone:
Phone:
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491
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253

Customer satisfaction rating
7%
Complaints
856
Pending
0
Resolved
57
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Food Panda related photos (288)

Food Panda Complaints & Reviews

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Foodpanda — delivery of food

 Subhikshaa Ganesh on Nov 17, 2018
I used foodpanda to order from chappati kings, chennai on 17/11/2018. An order item by the name 'combo2' wasn't received. I had made online payment. Please initiate a partial refund corresponding to that food item. Foodpanda customer care isn't up to the mark, i keep getting computer generated responses. Hence, quick response would be much appreciated. Thanks in advance.

Order code : x30y-z0ac...
Complaint comments  Read comments Complaint category Food

Food Panda — onboarding issue

 China65 on Nov 17, 2018
Issue - Restaurant on boarding with Food Panda. Ageing more than 60 Days.

I am owner of 2 restaurant – China65 (Foodpanda vendor code b5oh) & Sai Krupa (Foodpanda vendor code b3ol – earlier code was B9XA)

1. I have submitted all the necessary documents on 5th September 2018 to OLA/FOODPANDA representative Shubham Singh (Mobile No. [protected]) & he promised me that restaurant will be active on Foodpanda Portal in 7 Working Days. However, he stopped responding after collecting documents and he was not in position to confirm the status of onboarding.

2....
Complaint comments  Read comments Complaint category Food

Food Panda — received wrong order

 Mamata Tayade on Nov 17, 2018
Date :17/11/18
Today i ordered punjabi thali from chaitanya parathas, baner for lunch from foodpanda app. But the delivery boy came with dal makhani rice!!! I saw the package - it was from swiggy!! I told the delivery boy to exchange the package. He went to restaurant and told me that the restaurant denied. I didn't get the food i ordered. I am really disappointed. I don't think i'll order again on foodpanda....
Complaint comments  Read comments Complaint category Food

Food Panda — money yet to be refunded

 Karen Tresa Philip on Nov 17, 2018
“please note that the refund of rs. 117.42 for your foodpanda order id u4xs-i19k, has been completed.”

The sum has not been transferred
Please look into it
Order id: u4xs-i19k.
Mode of payment: online
Amount:₹117.42
Restaurant: thalassery
It’s been more than a week now

We have waited patiently
Please do the needful

Refund refund refund refund
Foodpanda foodpanda...
Complaint comments  Read comments Complaint category Food

Food Panda — refund not received-paytm

 jMayur on Nov 16, 2018
1 ) I have Order Fried rice on[protected] time 20:50:45 PM that same cancelled by Hotel & Food Panda team replied in Online chat we have initiated your refund it will take 7 to 10 day working but till now i have not received my refund .
2) On 6th Nov 2018 again i have order Mexican Palo ( Rice ) on that time same happened its cancelled by hotel & again we chat with foodpanda team they said it credit but till now i have not received.
Pls don't order in Food Panda, there is no Customer Care number there is no proper reply from them...
Complaint comments  Read comments Complaint category Fast Food Restaurants

Foodpanda — company stole my money

 john vivek ambrose on Nov 16, 2018
On 7th november i placed an order through foodpanda, unfortunately the restaurant cancelled the order. I was quiet angry because the restaurant waited 20 minutes and then cancelled the order. But it was okay.

On the same day i tried to contact foodpanda to complaint the issue, but no response till date. Trying to fool customers thinking that they are smart.

To be frank they are avoiding customers as much as possible, since they do not have chat or call support.

I've got proof that they have stole money from my account and not refunding me. So, i want...
Complaint comments  Read comments Complaint category Food

Food Panda — my payment not refunded for last 17 days

 Hasnain Shakir on Nov 15, 2018
I am waiting for my refund for last 12 days. Basis the portal it takes 4 hrs only. Payment was done via paytm wallet. Order placed on 29 oct at Kareem new Delhi.

Order no m5lm ceno

Need urgent resolution

On 28 Oct also there was one more cancellation and the amount got refunded instantly. Why only this amount of 446 is getting stuck up for last 17 days.

This is ridiculous. Highly disappointing and dissatisfied. I condemn such response from Food panda.

Can you confirm the time I can get me refund.

The services...
Complaint comments  Read comments Complaint category Pharmacy

Food Panda — refund status

 Sakshi_21 on Nov 15, 2018
Foodpanda is a fraud, i ordered food from the app, the payment was unsuccessful. But no refunds even after more than a month. It had been for six of my orders. And talking to them they say they can't help as they haven't received the payment. They are thieves who steal people's money. The app should be banned going on such a rate they must be making money only by stealing public's money....
Complaint comments  Read comments [3]Complaint category Food

Foodpanda — refund amount not received as per the tat

 rajib.plt@gmail.com on Nov 14, 2018
My order was given on 11.11.2018 from Foodpanda but they have cancelled the order due to non availability of driving license of their delivery boy & that information was not provided to me. After one hour when I have called that delivery boy he has told me that he would not be able to delivered my order because doesn't have driving license.

But after 3 working days still money is not credited in my account. They are blaming Paytm for the same & also asking for 10 working days to refund the same.

Order Code of Foodpanda - b0ok-3pzn
Client Name - Rajib Palit
Complaint comments  Read comments Complaint category Food

Food Panda — security concerns while dealing with delivery executive

 Simranjeet1586 on Nov 14, 2018
Foodpanda - you have hired goons to deliver your food and gaurantee harassment

Penning down the series of events that have not only left me in a state of shock, but also forced me to re-think about the safety of other foodpanda customers.

If you are reading this, my honest suggestion is -
It is better to stay hungry than to order from foodpanda because you never know you might me in for a life threatening surprise.

Ordered food on 'date' from 'restaurant name' 'order id', made the payment online.

Approx into an hour of placing...
Complaint comments  Read comments [1]Complaint category Food

Food Panda — i ordered but they did not delivered, delivery guy did not respond and wasted my 2 hour

 shubh3105 on Nov 13, 2018
Time is money, but foodpanda doesnt care about it for their customers. I ordered at 7.06 pm on 13/11/18 but till 9 on it was not delivered and i almost called delivery guy 100 times from all my different numbers but he cut the call every time. For this i didn't get any positive response from foodpanda. After complaining also foodpanda people did not cancelled the order and they forced me to order the same thing again from same restraunt and they took again 1 hour to deliver. Please take some strict action regarding this against food panda....
Complaint comments  Read comments Complaint category Food

Food Panda — food not delivered yet charged

 aditiaseem on Nov 13, 2018
I ordered Kulfi on 8th sept from Kulfiano through foodpand app but i didnt received the order and money is also debited from my account.
I got the message that order is delivered but order was not delivered.
This is very dissapointing from Foodpanda as I received order is delivered but no order reached. Order code- m7jt-vl9c.

I tried contacting customer care but they are not responding to it and neither refunding my money....
Complaint comments  Read comments Complaint category Fast Food Restaurants

Food Panda — ordered food but not delivery not made

 Lawrence Xavier on Nov 12, 2018
I had ordered for a Mutton Family Biryani from Capital Hotel on 4th November 2018 at 6:38 PM IST for an amount of Rs. 590.62. I have not yet received the food neither got any message saying the order is cancelled.

I emailed twice to the customer care "customersupport@foodpanda.in" ID and have not heard back as well. Tried their Live Chat option but that does not work even.

The most annoying part is that it still shows order picked up.

Please look into it and refund my Money ASAP

Lawrence...
Complaint comments  Read comments Complaint category Food

Food Panda — non delivery of food item

 Mausmi Bagchi on Nov 12, 2018
Yesterday i ordered an egg chicken biryani in calcutta biryani house, order was confirmed, preparation was done, but the delivery boy did not deliver the item and he bluffed me by taking my pin 6600 in advance saying if i don't tell him the address he cannot be able to find my location, i tried to reach him through his phone no. [protected] but he didn't pick the call, payment was already done through net banking i want my money back....
Complaint comments  Read comments Complaint category Food

Food Panda — highly disappointed

 Jasmine Grover on Nov 10, 2018
Order#v6cg-85s
Food not delivered
Waited 2 hours
Pathetic management offered me 30 rs for inconvenience
Did not connected to manager
Food delivery boy number was off
Restaurant people denied any helped
3 orders were cancelled
When asked for manager. Ignored
No apologies or anything
Pathetic people
When asked to call to resolve. Declined
Pathetic management
Pathetic people...
Complaint comments  Read comments [3]Complaint category Food

Food Panda — refund of the cancelled order yet not received

 Poonam2177 on Nov 10, 2018
I made two home delivery orders via food panda mobile app on 4th october 2018. I made the advanced payment via net-banking for both orders. But one by one my both orders were cancelled and it was said from the customer support chat box person that i will get refund amount within 7 - 10 working days. Its been more than 20 days i have not received the amount.

Please look into the matter and escalate the case asap

Following were the orders:
1) dilli 19 = rs.196.97
2) uncle chef = rs.265.62
Total refundable amount = rs.462.59...
Complaint comments  Read comments [1]Complaint category Food

Foodpanda.in — money is not refunded

 Sudhansueng@gmail.com on Nov 10, 2018
I have booked meal on date 28 october 2018 but my meal is not delivered of transaction i'd foodpanda-inii-sy2e-1 and after that my booked meal is cancelled but till now money is not refunded. Plz. Look into the matter and refund the money. Meal is booked in varanasi and after that booked meal is cancelled and food panda staff told me and assured me that ur money will be refunded within a week but till now not refunded.
Meal is not delivered but money is deducted. If any issue contact me on my email id....
Complaint comments  Read comments [2]Complaint category Other

Food Panda — money is not refunded

 Sudhansueng@gmail.com on Nov 10, 2018
I have booked meal on date 28 october 2018 but my meal is not delivered of transaction i'd foodpanda-inii-sy2e-1 and after that my booked meal is cancelled but till now money is not refunded. Plz. Look into the matter and refund the money. Meal is booked in varanasi and after that booked meal is cancelled and food panda staff told me and assured me that ur money will be refunded within a week but till now not refunded....
Complaint comments  Read comments [3]Complaint category Other

Foodpanda — order was cancelled but refund not yet received

 Suraj4346 on Nov 9, 2018
I had placed an order on foodpanda app on 3/10/18 and made payment via Phonepe App, My money was deducted from my phonepe wallet but order was not processed by Foodpanda.
I inquired with the chat support on foofdpanda app number of times but they gave fake assurances all the time that money will be refunded in 2 working days but nothing is done.
Its been more than amonth now bu i still didn't get my refund...
Complaint comments  Read comments Complaint category Food

Food Panda — amount deducted but order was not delivered.

 Tanish10 on Nov 8, 2018
Sir i ordered 1 plate chole bhature from shivam bhature wala, rohini (Delhi-110085) through foodpanda and paid the amount via paytm but there is no mail regarding confirmation of my order. Even "my orders" is showing nothing and "my cart" is empty too. The amount has been reduced from my paytm account without me getting the order. Please help me to get back my refund sir....
Complaint comments  Read comments Complaint category Food

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