Food Panda Complaints & Reviews

Foodpanda failed to issue a refund on an order that didn't go through the merchant. They said it's a technical issue but promised to refund after 5 business days, but look, I still don't have it.

Note that it was a foodpanda pay that supposedly, refund should be processed immediately

I still not have received my refund for a cancelled order. I tried asking help through chat support but I still have not been helped by the chat support agent and even mentioned it is not possible, I need my refund for 552.00 pesos....

Date & Time ordered: 6th June 2022 | 11:29 pm
Order Number: #z8mg-2ljm
Order From: Burger Beast (Chef Carlo Miguel) San Jose Del Monte Bulacan
Delivery Address: Sitio HUlo Proper Sapang Palay, Blk 2 Lot 4 Area E, Bulacan
Amount: Php 1084

I ordered from Burger Beast for my brother while we are on video calls. The rider sent me an sms claiming that my address pin was starmall and I informed that the details address was mentioned on the order itself and he is asking for an additional payment. I informed him to call the number given on the order as instructed for specific locations as my brother doesnt have a load on his mobile to get in touch with him and this was clearly instructed.
It is also the 2nd time we ordered from Food panda for the same location and the food panda agent then even confirmed the address specified on the order.
Our order was cancelled without our permission and despite the rider given instruction to get intouch on the number provided he did not do so, and to our surprised as we are waiting, he cancelled the order claiming that he cannot reach us and address was wrongly provided. I have all the screenshots of conversation through sms with him, even a call from food panda agent saying that the order was outside but not, but how can they claim that we are not reachable and we are not responding as well as the address provided was wrong. Now they are saying that I cannot claim for a refund due to this. This is very un-accceptable way of service, also the items I ordered has a non perishable items, if at all where did they brought the food and drinks, did the rider brought it back to the store, because if their claim is true, we can always pick up the non-perishable items if required. However, this was not the case of investigation, despite me giving all the screenshots copy of my conversation to the agent and food panda agent confirming my address, food panda Haiqa;l Samad is continuously saying that the rider cannot find us on the address and they cannot reach me. I have all proof of screenshots including a call conversation from one of the agent, how can they keep on saying this? I demand a full refund on this matter and i am disputing this order from my bank. This is very ridiculous and they dont even investigate properly. The conversation in sms is aside the conversation in the chat with your rider which is not getting save in food panda application. Also note that it is the 2nd time we order to the same address and food panda agent confirmed the location and informed us that we dont need to add more on the payment as we already paid. If there is something wrong with our address food panda should clear that out to us, also, in terms of map pin, we out the address as per our address where the pin goes is something automated and we cannot just control this.

Payment was made but order was not ordered

I ordered a juice in Ola store and I even paid for it but it’s not showing in orders and it’s asking to pay again and when I tried contact customer support they didn’t oblige properly and said they can’t do anything about it.

We make agreement with food panda for our restaurant food delivery this year
Now food panda start to deduct lots of money from our invoices and whenever I email them and I try to reach their area manager or agent but no one answering my call and replying my text for explaining about deduction of money
I don't know who I'm going to contact and where I am going to complain about food panda
Hopefully my problem will solve here and I will get my money back that food panda deducted from my invoices
Thanks

I have ordered some groceries from Ola store, amount is deducted from my bank account from your company, but it is not showing whether order is accepted or not, same problem arised yesterday, it is showing to pay again, I called customer care number but no response.please solve this issue, and let me know whether order will come or not,

Good panda failed to deliver the ordered food that they sms to inform me that the delivery is delayed. Subsequently another sms send to say delivery cancelled. And without delivery, food panda still charge and refuse to give refund or proof that the food was sent. Very dishonest act and even with email showing non delivery they still didn’t give refund. Bad service.

My order was always cancelled by Food Panda.

Dear team,
In our village Budina kalan, muzaffarnagar Uttar Pradesh pin code- 251301one of your female member in anganwadi whose name is Saroj not doing her job properly. Villages not aware about food given to pregnant lady's By government and not give properly and her behaviour it is very worst towards villages I want justice as soon as possible. Neither I will
File RTI against your member Mrs Saroj

Tempat untuk penghantaran order dari restoran ke tempat kerja saya tidak jauh, 500 meter sahaja. Order saya memakan masa 45 minit, dan ditambah lagi 6 minit. Order sampai terlalu lama dari masa yang dijangka (1 Jam belum sampai lagi 12.40pm-1.35pm). Tolong selesaikan masalah ini! TERIMA KASIH

Order from: Restaurant Khalisah
Order Number: #p8td-ae05
Delivery Address: 1 Jalan, Sulaman Kota Kinabalu

I order zinger burger which is cost 142 rup. I didn't receive it though in my foodpanda app it showed that i received it.
I ordered near about 9.20 pm 16 july 2020

Hello,

I didn't get my money back from a delivery that didn't came to me. The driver didn't get the address and the application told us that he was late and then they canceled the order. The team support of panda food says that the driver was in the address but that is impossible because my boyfriend was there and he didn't saw anyone. They called me but i was talking with my mother, emergency call, so i didn't get the call. But that can't be a excuse because the driver wasn't at the address, my boyfriend was there waiting and he didn't see anyone, when i was able to call them back nobody answered me and in the application the order was late! And then they canceled just like that without a explanation.

We didn't get the food so i want my money back.

Thank you,

Mafalda araújo

I have ordered foodpanda today, the time of delivery was incorrect. I called the restaurant immediately and they agreed to cancel the order as the food has not been prepared yet. But the rude customer service person refused to change the delivery time nor to cancel the order/ refund so that i can make the amendment and reorder again despite the restaurant has cancelled the order. Food panda has charged me for a cancelled order which the restaurant has never prepared and they has never delivered.

The worst company i have ever seen.
I will not recommend foodpanda to anyone.

Do not use foodpanda, coz they are thieves, and they are rude.

I was driving back home on my normal road known as “nawamin rd” at 17.45pm today (Nov. 13, 19) in bangkok, thailand. I was driving with my speed approximately 80-90, the delivery guy on motorbike just speed up without noticing that he has no way to pass between my car and the traffic island. If i won’t let my foot out of my gas paddle, we would end up crashing! The guy ended up cutting in front of my big truck. Another bad thing how would food panda allow this person driving without license plate on? What’s your standard of customer service? I, then called the food panda in thailand, but nobody could help or willing to help, and ask me to send a chat. How could that be for becoming big company without caring having any back support? I hate to say this the worst i would ever expected and experienced. Please contact me back if possible at [protected]@gmail.com i look forward hearing your response on this soon.

Dear sir,

As per income tax provisions, we have to deposit tds u/s 194h out of our own pocket then we have to ask for refund after submitting the required documents such as form 16, cancelled cheque. From last 6 mths, i am continously asking to reimburse the tds amount and even after submitting all the required documents. My tds amount status is not yet resolved.

They asked me to deposit cancelled cheque again and informed me that it will be refunded by 17th sep or 18th sep 2019. After that they stopped replying. I dont understand why such an attitude is shown to the clients when we are asking to reimburse the amount.

On 15th september, 2019 i had ordered food from food panda through ola app.
My food order no. Is -
Foodpanda-kiza-dyxhw1-1
Transaction id is - c1909152201462305965211

Money deducted from my account, but neither i receive the food nor my money got refunded from to my bank account.

I want my money back.

I ordered food through food panda.
It was paid through a travel card.
They cancelled my order within 3-4 minutes and telling me that the order was being prepared, they did not refund my money.
It was a huge amount for me.
Please refund it asap.
I have raise 6 chats and and 7 emails.
However no one got back to me.
They also were closing the chat as if they were not interested in talking to me or understanding my problem.
I would request you to look into this.

Again
Order number w7os-k166
Amount deducted 22.49

Note. Food was not delivered and money was deducted.

I took the food panda's service on 8th monday september 2019 (Order number: v7at-fz96). I started order my meal about 18.25 using food panda application on my phone. At that time, the application showed that the delivery should be done in 17 mins (18.42). Then, the meal was arrived on 19.26, which was about 40 minutes late!!! All my food was cooled. All ice cubes in my drink got malted. My fried chicken in burger and french fries were not crispy anymore as it supposed to be. Then, i did complain the same thing as i mentioned above to a deliver. She kept replying that she felt so sorry. She didnt know how to get to my place, which she had never called me to give her direction to my location. Whatever reasons for this late delivery, i felt like i got lesser than half price quality of food that i paid for full price. And within this 40 minutes late, i think i can go out and finish having my diner before the time you finish delivering.

To be honest, if i chose to pay by cash, i would refuse to get my food. But i selected to pay you by credit card, which i knew it's difficult to refuse and ask for refund.

Now, i am losing my trust to your service. And i have no idea why i should use your service if i have this issue.

Thank you

Dear sir,
I am a customer of foodpanda bangladesh from chittagong. Today on 1st august 2019 i ordered food from the food panda app, i was starving at the time and saw that the restaurant was preparing my food followed by a rider picked up my food.in the status "rider picked up my food" i have waited 30 minutes and after that all on a sudden it showed my food is delivered but the food never came. I lodged a complain in live chat to...