Food Panda Customer Care
Foodpanda GmbH
Customer satisfaction rating: 6%
Submit a Complaint
892
COMPLAINTS

Food Panda Customer Care

Foodpanda GmbH

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Address
Pisces Eservices Pvt. Ltd., Plot No. 82A, Sector 18
Gurgaon
Gurgaon District
Haryana
India - 122015

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
637
down
340

Phone:
Phone:
up
535
down
269

Customer satisfaction rating
6%
Complaints
892
Pending
0
Resolved
57
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Food Panda related photos (298)

Food Panda Complaints & Reviews

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Food Panda — my foodpanda account is blocked

 Sagar Nipane on Jan 16, 2019
My foodpanda account is blocked on both numbers. I don't know why they blocked my account. I can not use promo codes and cannot get exciting offers. And also after blocking my account the sent me offers sms to get discounts on food. Now more than 2months gone they didn't unblock my both accounts.
My mob no - [protected] & [protected] these both accounts are blocked....
Complaint comments  Read comments Complaint category Food

Food Panda — order made on 12/1/19 9pm

 Zaidi Zaibo on Jan 12, 2019
I'm complaining about my order made around 9+ pm. The rider took his own sweet time and in the end it stated that he met an "accident" hence could not deliver my food. It's not funny when it comes to money issues and order. Please do something on this. We're not paying for such # and lame excuses that these stupid riders give. Trying to earn easy money? Please ask them get a life. Before they really get into a real accident one day, better don't play around and do your # job....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Food Panda — very poor service

 sknick on Jan 11, 2019
I ordered food with foodpanda the amount is been deducted meanwhile the order is also cancelled but am not going to get any refund. And the chat support assist mr sukhmander is not able to connect me to his senior, neither he can reorder, he is telling that he is helpless. Then why is he sitting there when he is helpless. And when i told to connect me to his senior he is telling me to wait for 2 hours. Do this is my humble request to take strict action against this....
Complaint comments  Read comments Complaint category Food

Food Panda — food order not delivered

 Navjot.ss on Jan 10, 2019
I ordered one hyderabadi biryani through foodpanda at 10:07 pm, at almost 12 midnight i still not received the ordered. When i called the restaurant they said the delivery boy picked the order at 10:45. While all this i continuously tried to reach the delivery boy on his phone but his phone is switched off. So unprofssional company. At last i had to order food from some other app. I want refund....
Complaint comments  Read comments Complaint category Food

Food Panda — food items not delivered

 Anichet Singh on Jan 9, 2019
I haven't received my food, later delivery guy call me and ask for the password because he was in trouble and later on he switched off his phone . I'm trying to contact food panda but i haven't received and message from there end as well and this is not the first time this has happened before as well and soo many time money got deducted but food wasn't delivered....
Complaint comments  Read comments [2]Complaint category Food

Food Panda — order was cancelled but amount debited

 Anaha on Jan 7, 2019
My order got cancelled by dominos after 45 mins of wait and in foodpanda the status is showing as delivered, how can they show it is delivered when it was actually cancelled? I am continuosly following up for my refund and cancellation status, but food panda live chat is not at all responding and customer care numbers are fake, they are providing worst customer care services, i have still not received my refund for my cancelled order,

Order date: 6jan2019
Order time : 8.26pm
Dominos order no: 370
Cancelled date :6jan19
Cancelled time: 9.15pm
Reason...
Complaint comments  Read comments Complaint category Online Shopping

Food Panda — irresponsible service

 Dayalck on Jan 5, 2019
I have ordered food from delicacy restaurant, banaswadi area bangalore, trough food panda on 4th jan 2019, when i have received a message that my food is out for delivery i have waited half an hour unfortunately i didn't get any reply, then i have called delivery person (Mr. Roopesh) first of all he was very rude and told me that he hasn't reached restaurant yet more over his explanation was dramatic he said food panda site is sent a wrong message to you and he disconnected the call, after i have tried many time but he disconnected my call.in the end i went to restaurant and collected my order,...
Complaint comments  Read comments Complaint category Food

Food Panda — payment of refund

 Hemant1609 on Jan 4, 2019
I have placed my order on 03 january and the order was confirmed by the restaurant after 1 hour i have received call from the restaurant to order some other dish in place of dish ordered later and afterwards the food order got cancel. After that i have order for the same from different restaurant and the same action was repeated. My order money got blocked in the hands of food pandas account. After that they texted me that my money has been refunded for order id number x3uc-v42b and x2rq-77vk. Not a single rupee has been credited in my bank account and i have clarified this from bank also.
The...
Complaint comments  Read comments Complaint category Food

Food Panda — refund amount for order no order id b1hd-fwf8

 swati sam on Dec 30, 2018
Dear team,

This mail is regarding the refund amount rs. 159.45 which i have not yet received. I had placed an order from one of my friend foodpanda app on 22nd dec'18, however i have received a text message that my order has been cancelled without informing me which was unprofessional from foodpanda.

The below is the text message for your ready reference.

Dear akshay, rs. 159.45, for foodpanda order id b1hd-fwf8, has been refunded to your account. If you have not received it kindly check with your bank.

Kindly look into this matter and...
Complaint comments  Read comments Complaint category Food

Food Panda — I am not received my refund amount

 Enoch Deva on Dec 29, 2018
Sir i was ordered food by ola app but that order cancelled by your providers. Still
My amount not get refund.
So kindly do for best, my contact number is : [protected]

Hi enoch sharma, your refund of rs. 211.3 for foodpanda order id e9yv-gdg7 has been initiated and will be credited within next 3-5 days.

Dear enoch sharma, rs. 211.3, for foodpanda order id e9yv-gdg7, has been refunded to your account. If you have not received it kindly check with your bank....
Complaint comments  Read comments [1]Complaint category Food

Food Panda — your staff ask use to pick up the food!!!

 catttt on Dec 28, 2018
Hi i was order the lunch time on yesterday and when your staff send me the food, they was calling use to go to meet his and pick up the food at nandos, may i know foodpanda is door to door service right? How come we need to go and pick up the food!!! Some more we are arld give the address and teach your staff how to go our shop lot!!! Actually we like yours company service......
Complaint comments  Read comments [1]Complaint category Restaurants & Bars

Food Panda — hygiene factor

 Soumya Kesharwani on Dec 25, 2018
Sir, today i ordered some eatables from cheesiano pizza using foodpanda app one of them being walnut brownie.in the brownie pack there was a small spider moving sir. I request you to take notice of the same and refund a considerable amount of my order.

Attaching a video clip for your kind consideration. Looking forward for your reply.

Thankyou!...
Complaint comments  Read comments Complaint category Food

Food Panda — order not delivered after payment

 chanish on Dec 17, 2018
I have filed complaint to food panda on 05.10.2018 when i have ordered pan cake from them but didn't got delivery when i waited for delivery for 3 hours in my office in evening.
But still i havent received my refund of rs.38.
I have complained to food panda & they assured me to refund the amount but issue remains unresolved.
Order details-
Order id-z1ed-rlxy
Pancake
Rs.38
Please resolve the issue...
Complaint comments  Read comments Complaint category Other

Food Panda — rude and unprofessional delivery agent

 Rachita Poojari on Dec 14, 2018
I had order ice cream from a place and there was an issue with the order otp as the application wasn't updated and then it was taking a little longer the delivery agent called my sister stupid and saying mean things under his breath to her and now food panda is calling and just troubling my sister about the order.
I believe whenever someone is providing a service the person should be polite and the way the delivery agent behaved was nowhere near to being polite.
I hope food panda does something about this and try to fix their service because this is no way for this unacceptable behavior.
Complaint comments  Read comments [1]Complaint category Food

Foodpanda — refund initiate by foodpanda but still not showing in my bank account

 Minakshi65 on Dec 14, 2018
I mr chayan basu, residing at 8, subal chandra lane kolkata-700009... I got a refund from foodpanda on 09/12/18 of rs.60.48/- in my united bank of india sb a/c no:[protected]... Transaction id
P1812092021423097158974... But i still didnot received the amount in my bank account... Pls solve it quickly... My mobile number [protected]...
Food and a always does that... After i given the order they accept the payment through online and then made payment & order cancel...
Complaint comments  Read comments [4]Complaint category Food

Food Panda — I'm complaining about the service provided by foodpanda

 Anuranjan Kishore on Dec 13, 2018
For last 3 orders atleast, i have ordered food and they have kept me waiting for 1 and half hour or even more, and then suddenly they have cancelled my order, which has kept me hungry. And by the time it is cancelled i didnt had any other options to order as all the resturants are closed.

If the order is to be cancelled cant it be done at the earliest, so that people can look for other options, after waiting for such a long time the order is cancelled, leaves me hungry, frustrated and angry. This incident has happened with me thrice, and its quite annoying....
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

Food Panda — worst service from foodpanda and delivery boy

 prajval.r Praju on Dec 13, 2018
Delivery boy called me and said i do now the address u only cm and take i said im giving money to delivery my address he told i cant cm and all and he started speaking rudely and bad words once i started to speak he disconnected the call & i got a call from Clinton from rider support team he said sorry for that also no respond from him it very very worst i will be lodging a compliant...
Delivery boy name i got in true caller naresh kumar i got a number from [protected]...
Complaint comments  Read comments [1]Complaint category Food

Food Panda — delivery boy spoken rudely

 prajval.r Praju on Dec 13, 2018
Delivery boy called me and said i do now the address u only cm and take i said im giving money to delivery my address he told i cant cm and all and he started speaking rudely and bad words once i started to speak he disconnected the call & i got a call from clinton from rider support team he said sorry for that also no respond from him it very very worst i will be lodging a compliant...
Complaint comments  Read comments Complaint category Food

Foodpanda — order has been delayed and cancelled

 Naga Vignesh on Dec 12, 2018
I have placed an order with food panda on 12-dec-2018 around 6pm ist. Order number - s6jv-tb0r. Food panda has updated the status by 6:42 pm ist as the order was picked up by the rider. I have tried to reach rider but his mobile was switched off. However, i haven't received my order till 7:40 pm ist. So i entered the chat room thrice to seek assistance and all they told me is to wait and wait again. So i have asked for a supervisor and i got a call from food panda twice from nishita and manav, who was trying to justify the rider has cancelled the order and asked me to replace the order and wait...
Complaint comments  Read comments Complaint category Food

Food Panda — refund regarding

 avinashk34 on Dec 12, 2018
As per order no. X8lm-88i4 dated[protected] from food panda the order not delivered to me but they have still not refunded my amount of rs/- 149. Always they are asking me to wait for another 3-5 days. I lodged 5-6 complaints with them regarding this issue but still not refunded my amount. Their senior manager also discussed with me 2 times and given me the final date as 12 dec but 12th december is almost over and i did not got any refund, please help me in this regard.

Regards

Avinash kumar
Mob: [protected]...
Complaint comments  Read comments [1]Complaint category Food

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