Food Panda Complaints & Reviews

I still not have received my refund for a cancelled order. I tried asking help through chat support but I still have not been helped by the chat support agent and even mentioned it is not possible, I need my refund for 552.00 pesos....

I had placed an order on fp on october 21st 2018. Order id: [protected]@1 and paid in advance via paytm (Wallet transaction id: [protected] for an amount of 207.40.

After waiting for an hour the tracking showed as food is delivered. However, no food was ever delivered and on contacting fp regarding the same they informed me that the order is cancelled!! I had guests waiting to be fed who ultimately left without eating as it was...

I just created a new account and then i added my address but when i was trying to voucher nine they told me that my account is banned without any reason and i haven't placed any order before. Can you please help me resolve this issue. I didn't do anything which violated the rules. So why did my account got banned. I had another sim on my phone i created an account from it then, but then after adding my address on my second account i tried...

Foodpanda blocked my account without any specific reason and now no response from them. Receiving the only system generated emails and messages.

The order was undelivered so i used the coupon again and they are sending the note o[censored]nfair and misuse of the coupon which actually is not done.

A company is not willing to unblock my account it feels like. Please help me unblock and resolve my issue.

My...

Good afternoon i ordered from foodpqnda on september 18 2018, but my order was
Declined by the restaurant. When i asked about refund i got an response from foodpanda that it will take time 7 to 10 days to process. But when i contacted again after 10 days i am still getting the same response. Even after 25 days iam getting the same response from foodpanda, their response is not even good they just telling the same story of sorry for...

I have booked order#b8zy-deig - didn't deliver which details has been attached and after waiting around 1hour just status converted as delivered. When i called restaurant amritsari zaiaka. They told me rohit chauhan rider picked up order and it was correct since i was tracking continuesly and seen the same. But just after picking up order he made this order delivered. And i have attached the screenshot of tracking status where you can like...

Im not able to use voucher codes at food panda. I contacted the customer support who informed me that they have black listed my nos due to some suspicious activity.
I hv requested various times to unblock my no but there is no response.
Im using food panda since last 3 years.

I request you to kindly get my nos unblocked so that i can use fp effectively

Anudeep Bedi
[protected]...

I ordered from Foodpanda about 3hours ago, but have still not received my food order. There ia no contact or support number in the app to trach your order. It just shows "some issue with your order".
Online numbers and email addresses are fruitless as well. I have already paid for my order! There is no way to complain for a refund too!

I checked with the restaurant that i ordered from, it confirmed that the food is ready...

This is extremely unprofessional on behalf of foodpanda that my order got cancelled twice after waiying for an hour and finaally foodpanda itself chose the restaurant for a replacement order about whivh i wasnt even aware...i ordered malai tikka as wasnt in a position to have spicy as was having blister in my mouth but it was plain tikka delivered that too pf not my taste.. i was fine with chaela kitchen when i recd a call from foofpanda...

Totally wasted my money and time. Worst experience ever i ordered for the first time from foodpanda and they informed that i will receive my order in 45 minutes but unlike other online food delivery services who deliverer within the expected time it took them two hours to deliver it to me and no further info provided until i asked then too. Finally, the food got delivered after two hours and it was all cold and disgusting. My order id is...

Foodpanda
-# service at its best
Today, to my bad, i unfortunately ordered my lunch through foodpanda from rajasthan restaurant, madhapur, hyderabad.
My order included 5 items, of which, 4 items were according to the order and 5th item was replaced by other dish,
Which the restaurant didn't bother to inform or ask for my consent. It was food express delivery, extra bucks charged by foodpanda, which
Promises...

Foodpanda failed to issue a refund on an order that didn't go through the merchant. They said it's a technical issue but promised to refund after 5 business days, but look, I still don't have it.

Note that it was a foodpanda pay that supposedly, refund should be processed immediately

Date & Time ordered: 6th June 2022 | 11:29 pm
Order Number: #z8mg-2ljm
Order From: Burger Beast (Chef Carlo Miguel) San Jose Del Monte Bulacan
Delivery Address: Sitio HUlo Proper Sapang Palay, Blk 2 Lot 4 Area E, Bulacan
Amount: Php 1084

I ordered from Burger Beast for my brother while we are on video calls. The rider sent me an sms claiming that my address pin was starmall and I informed that the details address was mentioned on the order itself and he is asking for an additional payment. I informed him to call the number given on the order as instructed for specific locations as my brother doesnt have a load on his mobile to get in touch with him and this was clearly instructed.
It is also the 2nd time we ordered from Food panda for the same location and the food panda agent then even confirmed the address specified on the order.
Our order was cancelled without our permission and despite the rider given instruction to get intouch on the number provided he did not do so, and to our surprised as we are waiting, he cancelled the order claiming that he cannot reach us and address was wrongly provided. I have all the screenshots of conversation through sms with him, even a call from food panda agent saying that the order was outside but not, but how can they claim that we are not reachable and we are not responding as well as the address provided was wrong. Now they are saying that I cannot claim for a refund due to this. This is very un-accceptable way of service, also the items I ordered has a non perishable items, if at all where did they brought the food and drinks, did the rider brought it back to the store, because if their claim is true, we can always pick up the non-perishable items if required. However, this was not the case of investigation, despite me giving all the screenshots copy of my conversation to the agent and food panda agent confirming my address, food panda Haiqa;l Samad is continuously saying that the rider cannot find us on the address and they cannot reach me. I have all proof of screenshots including a call conversation from one of the agent, how can they keep on saying this? I demand a full refund on this matter and i am disputing this order from my bank. This is very ridiculous and they dont even investigate properly. The conversation in sms is aside the conversation in the chat with your rider which is not getting save in food panda application. Also note that it is the 2nd time we order to the same address and food panda agent confirmed the location and informed us that we dont need to add more on the payment as we already paid. If there is something wrong with our address food panda should clear that out to us, also, in terms of map pin, we out the address as per our address where the pin goes is something automated and we cannot just control this.

Payment was made but order was not ordered

I ordered a juice in Ola store and I even paid for it but it’s not showing in orders and it’s asking to pay again and when I tried contact customer support they didn’t oblige properly and said they can’t do anything about it.

We make agreement with food panda for our restaurant food delivery this year
Now food panda start to deduct lots of money from our invoices and whenever I email them and I try to reach their area manager or agent but no one answering my call and replying my text for explaining about deduction of money
I don't know who I'm going to contact and where I am going to complain about food panda
Hopefully my problem will solve here and I will get my money back that food panda deducted from my invoices
Thanks

I have ordered some groceries from Ola store, amount is deducted from my bank account from your company, but it is not showing whether order is accepted or not, same problem arised yesterday, it is showing to pay again, I called customer care number but no response.please solve this issue, and let me know whether order will come or not,

Good panda failed to deliver the ordered food that they sms to inform me that the delivery is delayed. Subsequently another sms send to say delivery cancelled. And without delivery, food panda still charge and refuse to give refund or proof that the food was sent. Very dishonest act and even with email showing non delivery they still didn’t give refund. Bad service.

My order was always cancelled by Food Panda.

Dear team,
In our village Budina kalan, muzaffarnagar Uttar Pradesh pin code- 251301one of your female member in anganwadi whose name is Saroj not doing her job properly. Villages not aware about food given to pregnant lady's By government and not give properly and her behaviour it is very worst towards villages I want justice as soon as possible. Neither I will
File RTI against your member Mrs Saroj