Food Panda Customer Care
Foodpanda GmbH
Customer satisfaction rating: 11%
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413
COMPLAINTS

Food Panda Customer Care

Foodpanda GmbH

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Address
Pisces Eservices Pvt. Ltd., Plot No. 82A, Sector 18
Gurgaon
Gurgaon District
Haryana
India - 122015

Customer Care Phone Numbers and Contacts

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Phone:
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108

Customer satisfaction rating
11%
Complaints
413
Pending
0
Resolved
47
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Food Panda Complaints & Reviews

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Food Panda — refund of online payment

 Suvi Khedkar on Sep 26, 2018
I had ordered food from food panda online before 10 days and made online payment.but the app had some issue n my order was cancelled after payment which I made using debit card.iits got the message from food panda that your amount will be refunded in 7 to 10 working days. almost more than 10 days are passed n still I didn't got the refund.what c grade service is provided for customers by food panda.i tried to call customer executive and also drop the mail but there was no reply from food panda.so please take my complaint....
Complaint comments  Read comments Complaint category Food

Food Panda — haven't received the order which was placed 2hrs ago

 Lalit Bandkar on Sep 26, 2018
I have placed and order from hotel great punjab, while I haven't received the order yet and its showing delivered in the app, delivery guys says I haven't picked the order . Spoke with 3 of food panda support name haris, yuvika, inderpreet and they have left the conversation in between without replying . These the worst thing, food panda toll free number is also not working ....
Complaint comments  Read comments Complaint category Food

Food Panda — didn't receive the prepaid order and got no response from the support team

 prashantnv9 on Sep 25, 2018
This order was placed on 17 September 2018. Order id w0go-6msj. The order was prepaid amounting to around 100 rupees. For the initial 3 hours it kept on showing that your order is being prepared and then all of a sudden it changed to order delivered (no time difference between when the order dispatched and order delivered). And when trying to contact through the chat help feature, only got the automated responses . Even sent them mail twice which again was automated replied at that instant saying that they will get in touch in 8 hours but it has been 1 week now and still no response from their side....
Complaint comments  Read comments Complaint category Other

Food Panda — food not delivered and no revert on refund

 11Anchal on Sep 25, 2018
I have made a prepaid order on Sunday 23rd of September. Even after repeatedly contacting the restaurant, I did not receive my order. The restaurant staff was not taking my calls. I initiated foodpanda live chat but did not receive any reply. Even after two hours, neither the food was delivered, nor I got any communication from foodpanda. And till date I have not received any refund in my account. I have contacted them on live chat as well as emailed them but have not received any revert. Order Code is: r6wj-m384. Order amount ist for INR 964, 65. Please look into this matter seriously as in today's...
Complaint comments  Read comments Complaint category Food

Food Panda — food panda is running a scam !

 ritzy2611 on Sep 25, 2018
So food panda is running a large scale scam online. Luring people in with unbelievable deals of food items under 100 Rs. They are generating a large scale consumer chain overnight. But in reality, they are just trying to loot people. I have ordered over 5 times now, and the food was not delivered despite of being prepaid. They are not making the refunds also anytime soon, and as the amount is pitty (under 100 and even under 50 at times) most of the consumers are not even taking the pain to pursue it also. i have screen shots from 2 such instances.
1) order no: a3qc-jmz0
2) order no:...
Complaint comments  Read comments Complaint category Food

Food Panda — order not completed, even after multiple assurances

 SumitM1985 on Sep 25, 2018
I regularly order food from Food Panda, but my last few orders were cancelled after a long waiting period for each one of them.
Last night was the worst experience I had, I ordered ice cream from Havmor Prashant Vihar, paid online. But my order remained in chef at work position, I called restaurant and they said your order is ready and will reach you shortly.

I ordered at around 8:30 PM, I connected with FoodPanda customer care at 10:00 PM, some Jason connected and ensured food will be delivered, again after half an hour he said it will be delivered. At 11:15 I got connect...
Complaint comments  Read comments [1]Complaint category Food

Food Panda — my order got cancelled but no money got returned

 manishfp on Sep 25, 2018
Hi,

On Sunday 23-September I have ordered food for dinner at 6:49PM, Order Code s2gl-rzh3.

but received message at 7:03 that " Sorry we cannot fulfil your order at the moment, if paid online refund will be credited with in 24 hrs for wallet & payment with 3-5 working days for bank.

I paid using Paytm but haven't received any refunds.

Non of your help line numbers are working

when will I get my money back....
Complaint comments  Read comments [1]Complaint category Food

Food Panda — refund not received date 15 september

 mohithitsuccess on Sep 25, 2018
This is with reference to order no s4kz-lcj1 from Foodpanda. The order was placed on 15th September which was cancelled by the restaurant. Almost 10 days have passed but not received my refund. Moreover chat support of Foodpanda is just useless and they do not acknowledge the issue rather make false commitments. Everytime when I drop mail to them they just create one reference ID but not action has been taken. latest ticket ID is 7971812.

Please see what can be done in this case.
Thanks
Mohit...
Complaint comments  Read comments [2]Complaint category Other

Food Panda — order shown as delivered but it was not delivered

 aamir.2192 on Sep 25, 2018
My order b7ms-z06q on foodpanda was placed on 20th september 2018 at 2:16 pm. Around 3:30 order was not delivered but when i checked the app it was shown as delivered to me. On asking to foodpanda's support service they informed my order was cancelled and their was some technical issue after around 2 hours of my order placement. On checking order history it showed delivery boy was unavailable. On seeing so i again informed it to support team but all they had after 2 hours was apology. When i asked them that it was foodpanda's fault and they should arrange my order because i am being informed after...
Complaint comments  Read comments [3]Complaint category Food

Food Panda — order not received but money got deducted

 Khan Sabir on Sep 25, 2018
Foodfanda.in complaint team

I ordered a pav bhaji at 7.01pm and the amount also got deducted from my account but my order not placed yet.
While i am checking order summary its just showing it is in preparing counter. So please take a strict action on it and do our needful.

Hoping for a positive response.

Thank you

Best Regards,
Sabir khan your dearest customer...
Complaint comments  Read comments [4]Complaint category Food

Food Panda — payment deduction

 mani0025 on Sep 25, 2018
Hello,

I Maninder Singh ordered from the Food Panda application order number (m5yo-9pqq) on 24th September, 2018 at 10:14 PM to Kamboj’s Restaurant. I made the payment of rs 1219.12 with TXN ID: [protected] through Paytm application the money was deducted from my account but the order was cancelled from the restaurant. I tried to reach Food panda but didn’t received any positive feedback. So could you please let me know how would I get my money refund also find the attached payment proof I have made it through Paytm. Please reply and kindly revert.

Thanks
Maninder...
Complaint comments  Read comments Complaint category Restaurants & Bars

Food Panda — i haven't received my order

 Chander Reddy Padigela on Sep 24, 2018
Hi,
I orderd in one food item in bejing bistro restarent hyderabad iam not received any food item from foodpanda excutive but i got a messgae from foodpanda side your food item was delivered. Rs.118 deducted from my card. I chat with foodpanda team, in there also iam not got any responce. I want to compliant against this issue. I added few photos for your reference.
Regards,
My name chander reddy
My mobile number [protected]...
Complaint comments  Read comments Complaint category Food

Food Panda — foodpanda delivered the food in 2.5 hrs

 Hitesh Kahale on Sep 24, 2018
Hi all,

Today i placed the order with foodpanda for two subs and they have delivered it in 2.5 hrs. Though the delivery location was one kilometer away. After waiting for 40 mins i decided to cancel my order but was not able to cancel it. If foodpanda was not able to deliver the food in an hour then there was no point in keeping the customer waiting. That was a complete waste of food.
This was my bad experience with foodpanda, i have uninstalled the app better go for uber eats or swiggy....
Complaint comments  Read comments [1]Complaint category Food

Food Panda — food panda order cancelled but no refund done

 Nila S on Sep 24, 2018
I ordered food on 22nd from food Panda endorsed restaurant Singla and the food order was cancelled by them after 2 hours.still waiting for refund even though according to policy it says within 4 hours they refund to wallet.moreover there is no customer care number to complain.pathetic service...never going to order from here... They r looting us in the name of food order...
Complaint comments  Read comments Complaint category Food

Food Panda — not delivered the product and charged before

 Madhur97 on Sep 24, 2018
I ordered 3 plates of chole bhature today at 1.37p. M. The foos provider was singlas. Till 7.30p. M it kept showing that food was being prepared and when i contacted the support staff, they didn't reply and at around 8.00 p. M it showed food has been delivered though i didn't receive anything. Is this the kind of service you offer?
You are not capable of providing any service.
I will make a big scene out of this.
And i am never gonna order via food panda again and will make sure none of nt aquantaince do.
I want my complete refund.
Your service is absolute worst...
Complaint comments  Read comments [1]Complaint category Fast Food Restaurants

Food Panda — cancellation of order

 sanjay charrgotra on Sep 24, 2018
Firstly, please ensure that the restaurants listed on your portal are policy bounded. I ordered food from foodpanda on 23rd sept and done the payment through phone pay app. The payment was done and after 15 minutes, i got the message that my order is cancelled, however the payment is not refunded. This is really annoying!! Such restaurants should be penalized and the customer should be given some sigh of releif.
Order code: n4cx-fh1z

Looking forward to a positive response on this.

Thanks
Sanjay...
Complaint comments  Read comments [1]Complaint category Food

Food Panda — order b4nq-40rh

 6feetgrave on Sep 24, 2018
Date: 23rd Sep 2018
Time: 5:35pm

I ordered a food delivery from Foodpanda App and Paid Rs 9/- after applying their offer MATCH9 and waited till i could but never got my food delivered.

The App customer care ignored me
The Facebook page ignored me
The Twitter account ignored me as well.

I called the delivery guy and got to know he never got any orders to even deliver and the app conveniently after a while said "Delivered"

Its not about Rs.9/- its about their customer service not giving a solution. Tx...
Complaint comments  Read comments Complaint category Food

Food Panda — foodpanda order no delivery

 Ubed Ulla on Sep 24, 2018
Team,

I haven't received my order but it's showing on my app that that my order id z5dg-j7je is been delivered to me by delivery boy Rahul shah his mobil no [protected] [protected] and when i've called him back he refused & talked to me absurdly.

So request you all to look into the matter seriously & provide my order back asap on high priority or refund my money.

Regards, Ubedulla abdul...
Complaint comments  Read comments Complaint category Food

Food Panda — order declined after accepted and two hours waited

 siva krishna p on Sep 24, 2018
Hi,

I have ordered 2 mini biryani from green bawarchi srinagar colony road, and they accepted my order. Order declined after accepted and two hours waited. i have waited for two hours and order got cancelled. the chat support said that order will be delivered in 35mins and refund also but order got declined after i waited for two hours. shame on you foodpanda....
Complaint comments  Read comments Complaint category Food

Food Panda — food related issue

 diwan06 on Sep 24, 2018
I ordered for tawa paratha from "oye kake"in fort mumbai area

Details showed paratha with side curd and gravy but i have received only paratha, restaurant is not responding, it is just one single paratha without any thing is side

This is minimum requirement in any restaurant is atleast one gravy.. This is mandatory anywhere.. Its very pathetic of restaurant and also foodpanda to not deliver like this

I want refund for the same...
Complaint comments  Read comments Complaint category Food

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