[Resolved]  Bisleri International — Murugan Agency

Address: Chennai

I had ordered water online through Bisleri website and didn’t receive the water cans for 3 days. At the end of the 3rd day, I called the agency directly to check when the water will be delivered. He said I am paying a discounted fee online and started complaining. I told him he has to speak to Bisleri regarding his business concerns and I pay as per the website’s charges. He said then I won’t get the water. He has been supplying water for close to a year and I was surprised to hear this response from him. I called Bisleri customer service and narrated the incident and asked when I will receive the water cans. Bisleri suggested to cancel the order and they refunded the money. When I asked if I will face the same problem again they asked me to try again and said they will be bringing this to the Area Sales Manager’s attention. I placed the next order few days later and I am having to follow-up several times to know if I will get the water or not. Again it has been 3 full days and I have not received the water. The Bisleri customer service person placed a 3 way call with the area sales person who otherwise doesn’t respond to calls or messages. He said the water will be delivered today but there was no delivery. I am at the mercy of this rude agent who chooses to use me as a decoy to get his way with Bisleri. He hopes I will tire out and stop ordering Bisleri online since I am perhaps a very small customer and it is a hassle for him to deliver water to me.