BloomsVilla Complaints & Reviews

I ordered a bouquet on 29 October for the event of the birthday of my mum which was on 30th October. the company promised to deliver at it on 30th October morning since there was some delayed by the company they said the delivery would be made in afternoon again there was a failed and delivery the company said the delivery would be made by evening 6 .
Later final delivery was made on 31st October by 2 o'clock which makes more sense for delivering the bouquet when the occasion was already ended so the customer customer did not accept and I had to ask for the refund company strongly denied for the refund process. still I kept arguing and finally company said they will give me the voucher later on the voucher issued was of rupees 200 but I got the product of around 600. I strongly suggest the company should at least give me the voucher of the the same amount of my previous product.

Hi,

My wife had ordered fresh flower bokke with 35 roses for wedding anniversary of father and mother whose order # is BV2138731H. Order was placed on 13th Nov and delivery was requested on 14th early hours.

Parents waited at home without going anywhere else, expecting the gift and by evening, was saddened by not getting it delivered.

History:
-When contacted your customer care regarding delever ability at the location, mentioning the place, they confirmed they can deliver it between 8am-12 noon.
-Since it was not, when contacted customer care after several retries, they told it will be delivered before 6 pm
-Again, as it was not delivered, followed up and they answered it will be delivered next day and we told them not to do that as it is worse than delivering it and we need refund. They agreed
-Again, as refund didn't happen, when we enquired, they say there is transaction charges they can't refund
-When contacted customer care again with the above responses, and we request again for full refund, they say charge is for the distance- delivery charge for place being remote.

See the conflict in your own responses, which shows, it is your eye on someone else's money, without doing the job. Shame on you.

Please refund as soon as possible. I am planning to move legally, if you don't respond or not willing to pay fully. When going legal, have to ask for compensation also on top of the losses

I have placed the order with Blooms villa online for a fruit basket. It was supposed to be delivered today before 12 it's not delivered yet. Customer service doesn't work. Pathetic service. Either deliver my order on time or refund my money.

I ordered a cake on November 13 for a delivery of November 14 7am-9am. Paid a delivery fee of Rs. 200. At 5:10 pm on November 13 I receive an email that I need to pay additional Rs. 250 because the address is in the outskirts area. Then they never responded to my emails and no cake was delivered. No response to calls either....

BV2138799 order I'd, this company registered bloomsvilla.in and .com website and pulling money give fake customer care number and once order placed then it's not responding from thier side. The refund policy is also tricky it says below 48hrs amount is not refundable but they open orders for same day delivery and not delivered as promised

Hi i am Pooja Reddy. I had ordered a cake from bloomsvilla on 12/11/2021 at 3pm. And had asked for a delivery before 6pm. Received a call at 7pm saying cake is out for delivery. But actually the cake was delivered at 9pm after so many unanswered calls and messages. I understand fondant cakes take time but 3hours is unreasonable. The cake got delivered after the birthday party. And the best part is we had waited 3hours for a stale cake to get delivered. They take orders, take online payment on time(1800Rs) and delay the delivery of cake by 3hours only to provide a cake that has gone bad. Have shared pictures of the same. Speak of their do called service. There is more to this, their customer care number is not answered by anyone, no one replies to your messages either. Kindly look into the issue. Order ID: #BV2138637

I have order a parcel no. BV2137003 on 1 November but on delivery date of 8 November when the item was not delivered I emailed them but they reply due to outskirts area can't delivered but during order they didn't even mention this product availability in your locality and when I ask them about refund they refuse to give

BV2137463

Haven't delivered my product and no one is responding to my calls as well and my money is also gone of amount 1197 rupees, please refund my money! Or atleast someone get back to me! I shall make sure the complaint is lodged further on consumer court!

I Ordered cake and flowers for 30th October and its two days the delivery couldn't occur. I have been calling the customer care but they are not attempting calls.

My order number is BV2136424. You guys are bluffing people. I have ordered for 50th birthday of someone and you first have emailed me that due to odd time it’s not delivered and will be delivered next day, and on the next day you mailed that address lies at the outskirts. Don’t know how many people you guys have Cheated, taken their money. No one is picking call on the Contact Number given on website. So pissed off. Will sue you guys

Dear Team,

My sister had order cake with flowers from Bhopal to Goa on 23.10.2021. Delivery time was 6-9pm. She ordered for the celebration for welcoming baby to house. But you guys done the fraud by not sending the items by taking full money.

I have tried calling customer care also but no one has picked my call. I will file the complaint against your company if you will not give my money back. I want my refund...

Pathetic, did not deliver my product. Total scam.

Very bad services promises to deliver product midnight... charges extra and don't deliver product midnight... customer care lady Divya...just mentions that ur order is delivered but for refund of extra delivery charges mail us we'll get back to you. What is the purpose of customer care.

I tried to follow up with them no. Of times. Mailed them, raised a complaint, chat complaint also with the same lady Divya n she stopped msging...

The company can’t deliver a simple bouquet in time. Pathetic service. Please stay away even if they give you a 100% discount you can’t rely on them .
Even construction projects are not as delayed as their flower deliveries. Some lame persons idea of a startup with no structure.

BV2131852. Not received

I have ordered a cake to be delivered late night
The cake was not delivered on time neither they gave me a refund for my money.

I have asked them to deliver my cake the next day but not done.
Even after 3 days of follow up i have not received the delivery and the customer care is blunt enough to say we wont refund the money. You have to take the order

Ordered 2Kg rich truffle cake for a friend in goa. They took extra charges for night delivery then delayed the delivery and still sent the absolute ### show. CUSTOMER care guy didn't even bother to pick up call or reply on chat support. Worst ever. Please please never use bloomsVilla for any occasion. They will ruin the occasion and take your money as well.

My package was supposed to be delivered today inbetween 6 and 9 pm and when I tracked it now it says tomorrow. No point when the day has passed

FRAUD COMPANY, They just take money for somthing which is not valid on website, they say over night deliver but do not . they are money eating frauds be careful

THIS IS FRAUD company dont order anything as they will take the money and not deliver the products. They dont pick the phones and not refund te money. FRAUD