Hi i am Pooja Reddy. I had ordered a cake from bloomsvilla on 12/11/2021 at 3pm. And had asked for a delivery before 6pm. Received a call at 7pm saying cake is out for delivery. But actually the cake was delivered at 9pm after so many unanswered calls and messages. I understand fondant cakes take time but 3hours is unreasonable. The cake got delivered after the birthday party. And the best part is we had waited 3hours for a stale cake to get delivered. They take orders, take online payment on time(1800Rs) and delay the delivery of cake by 3hours only to provide a cake that has gone bad. Have shared pictures of the same. Speak of their do called service. There is more to this, their customer care number is not answered by anyone, no one replies to your messages either. Kindly look into the issue. Order ID: #BV2138637
BloomsVilla customer support has been notified about the posted complaint.
