BloomsVilla — #BV2257279 not addressed

#BV2257279 was placed on 13th feb 2022 and delivery date was selected to be 14th feb 2022(valentine's day). Successfull Payment was done through upi at the time of online ordering through website www.bloomsvilla.com The order wasnt delivered on 14th feb. I followed up multiple times through cuatomer support phone number as well as via emails and online chat but no reply from bloomsvilla. Its 16th feb today but still the order isnt delivered. Since it was placed to be delivered on 14th feb specially for valentine's day and today its 16th feb and nog delivered i want my money back as it has spoled all my planned surprise for the day.

Requesting consumer complaints team to kindly look into this and help me in refunding.