BloomsVilla Complaints & Reviews

I ordered a boutique and chocolate worth Rs2117 today morning for my sister in West Bengal.
Order was scheduled for 9 am to 12 noon.
Till now it is not delivered (6 pm)
No response.Tracking shows wrong order no or email id....

Aight so I ordered a bouquet worth Rs.900 this morning only...gave em the desired detail and everything.
They sent me a tracking link ..everything was going well until outta blue I got an mail saying i need to pay Rs.700 more cause this very area is in outskirts.
They could've informed me earlier but nvm now I'm regretting my prior decision that I ordered anything from this hideous company.
What should I do...

Dear Sir/Madam,

I am writing to register a complaint against Bloomsvilla (www.bloomsvilla.com) for non-delivery of a prepaid flower bouquet order and complete lack of customer support.

Order Details:
Order ID: BV24231098

Order Time: Around 1:30 PM on 24th June 2025

Delivery Slot Chosen: 12:00 PM – 3:00 PM

Product Ordered: Gorgeous Beauty - Regular Flowers...

I had placed an order on 29th April and paid online they were mailed saying the area chosen is non- serviceable area I asked for refund till now it’s Been 13 days no one has cared to refund when they wrote they will initiate in 10 days .

I am writing to express my deep dissatisfaction with the service I have received regarding my order No. BV24223347. The order was placed with an expected delivery date of February 13, 2025. However, as of today, the order has not been delivered.

I have sent multiple emails regarding this issue but have not received any response. Furthermore, I have tried calling the customer service number listed on your website numerous times,...

I ordered on 03/Jan/2025 and order no is BV24220369 but till today the order is not delivered. The order was scheduled for delivery on the same day.
Very next day i raised complaint with the company but not getting proper update and response on delivery.
The provided contact number in their website is not working.

I had placed an order for a cake from them and made my payment as well on 28thDec 2024. I received a confirmation email for my payment and order details. The product was not delivered to the address, and the delivery status of the product has not changed from "On hold- out of service area". I've been trying to get in touch with the customer service but i have not received any response to my emails and complaints nor is the number provided...

I am writing to formally lodge a complaint against Bloomsvilla regarding my order (Order Number: BV[protected] for wild orchids, which I placed on [insert order date]. I paid a total of Rs. 1349 for this order.

The following issues have arisen:

Order Cancellation and Refund: The next day, I received an email stating the flowers were unavailable and was offered red roses instead. I requested to cancel my order and asked for a full refund. However, Bloomsvilla has refused to provide a full refund, insisting on a cancellation fee of Rs. 200.
Customer Service: I have attempted to reach their customer care multiple times, but the number provided is consistently unresponsive. I have also requested a callback, which has not been arranged.
This experience has been very frustrating, and I believe that my rights as a consumer have been violated. I kindly request your assistance in resolving this matter and facilitating a full refund of my payment.

My order number Order BV24214715 did not deliver from Bloomsvilla, instead they have not refunded me the amount as well.

I ordered a bouquet on 14.9.2024 to be delivered to me on 15.9.2024 between 3 p.m & 6 p.m. It was not delivered on the mentioned date and time and when tried reaching their customer service it was (* is still busy). Nobody communicated about the status of the orders despite multiple emails, complaint registered on the site and reached out on Instagram as well. After so much suffering and absolutely no response from them, I asked them to cancel the order and refund the cash for this order and the forthcoming order to be delivered on 22nd. Clearly there is no way to communicate and they do not have any proper channel to reach them. The forced me to receive the order on 16th and after asking them to cancel order and initiate the refund, they are denying the request and not addressing the issue. I even asked for a senior person to call me via emails and nothing happened. I have lost complete trust with them and as they could not deliver the product as and when they promise to deliver, I do not want to receive their product way past my requirement. Kindly help get my hard earned money back. One order lapsed delivery time and one is scheduled to be delivered on 22nd. I want cancellation of both and refund for both.

I have ordered a chocolate combo for my nephews birthday, order #BV24213468. It was showing same day delivery. Later received an email saying the my order is on hold due to the area is out of service and was asking to give alternative delivery date or alternative delivery address. When replied to their email asking for refund, then there is no response from them.

Ordered a bouquet as a surprise for my daughter and it was never delivered. My order no was BV24211464. I want refund for the money paid and for ruining a sweet surprise that the family had planned. Disgusting people

I have ordered bouquet for someone on his birthday.
I been 1 week no bouquet or amount has been refunded.

No response on call, no response on email as well.
contact number has been provided on the website is wrong.

I want my total amount to be refunded as well as compensation for harassing as these guys have made his birthday worst, wasted my time as well

I had ordered flowers and a lucky plant through BloomsVilla website bloomsvilla.com where they had mentioned that their service is 24 hours and they can deliver any time, day or night. The order was for my cousin’s 25th wedding Anniversary and I wanted them to receive on the same day I ordered but they delivered next day and the worst part was the products they received were really substandard and low quality. My cousin called me and informed me about the same, she also spoke to the local person who managed bloomsvilla deliveries, they didn’t resolve the matter. So I emailed the company's about my concern and disappointment about misleading information and the delivery of cheap and shoddy products and demanded to reimburse the amount I spent. They didn’t accept that they were at wrong and disregarded my concern. I have used few other websites to order flowers and plants before and was never a disappointment. The reason I chose this company as they have advertised that they deliver any time. This has been a misleading information and above all they deliver shoddy and second-rate products. I request this matter to be taken seriously as this can prevent lot of customers getting scammed in the future by this unreliable company. I aim to go to consumer court if this is not resolved. Hope to hear soon from your side. Regards, Sonia Kapur

I placed and order BV24205144 on their site today. It is showing delivered but my friend did not get any call or messages and neither got the product.

They are saying they delivered, they are doing fraud, they refused to pay back back my money, they told they will send a coupon but they never did, please close this company and protect other customers

I paid 1699 for cake, this is fraud company, they didn't deliver my cake

I had ordered a bouquet of 20 roses to be delivered on 14th February and the time slot that I had selected was 9am to 12pm. And I had placed the order and paid for it four days back.
It did not get delivered at all. I have mailed them repeatedly as well as tried to contact them on Instagram as well as called them but their call said busy the entire day, at any given point of time. My bouquet was not delivered and it still is showing that it is with delivery team.

The company should shut down. I placed an order to be delivered on 13 Feb. it is almost 15 Feb and it has not been delivered yet.

The people checking the customer emails do not respond with update. Their response is that order will be delivered soon. The tracking link is the biggest joke. The phone number on the website is fake.
Why has no action being taken to shut down this company. Despite several complaints.
This is frustrating. authorities need to take action. They are fraud.

I made an order with bloomsvilla with order number BV23203011 on 14/02/2023 at 6:28 AM and was promised the delivery before 12:00PM, ., , No customer support number is working and on mail they are saying to respond after 2 working days, , I have already paid the money in advance.My contact number is [protected]