BloomsVilla — BV2286468 Product Not Delivered Forcing for Gift Card and No refund

Address:

Bangalore Karnataka

BV2286468 - I had placed an order for flowers for (19th June 2022) for my parents,

The delivery Pin Code was checked before i selected the product

1.It was shown same day delivery to the selected location but it was not delivered on that day - 19th June 2022 6-9PM
2. They promised that it will be delivered by 12noon on 20th June 2022, But No delivery.
3.When I tried to contact the customer service they are not even responding, I got email mentioning it will be delivered soon
4.Now they have sent an email to me saying the location is not under service area and forcing me to take gift card of the amount and no refund for their failure.
5. How can my parents travel to their serviceable location to collect flowers.
6. I was assured all day that the delivery is under process and will be done soon

This is utter waste of time and money... I am highly disappointed by the customer care - waiting time exceeds 45 mins but no one responds.