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BloomsVilla — Debited twice amount of Rs 1059, not provided any proper service, not yet given refund

Hi,
I had tried ordering flowers for my sister in law for her birthday on 14th Feb through Bloomsvilla. The order was destined for Kolkata. I first tried Google Pay around 2:38 pm (pic attached) though linked Axis Bank account, the amount 1059 was debited but the transaction failed. However the failed transaction was never refunded and it is already 9 days now. I raised the issue with Axis Bank however they said it should be refunded by the merchant. This is the first refund which should happen on the Axis Bank linked account.

I again tried ordering this time through Lazypay and same 1059 was debited and this time the transaction was successful at around 4:47 pm, Order number is BV2260973. I had opted for the same day on 14th Feb (pic attached). No birthday flowers were delivered to the recipient on 14th of Feb. I remember I received a call on 15th Feb 6:01 pm from a supposed delivery guy I guess by the name of Manoj Gupta from Bloomsvilla and he asked where to deliver the product. I mentioned to him clearly how he can deliver after one day for a 14th Feb delivery. He promised he will arrange a refund shortly. Though the ordered is fraudulently marked as delivered, it was not delivered at all and is bound for refund and I have raised a complaint on Bloomvilla portal. This is the second refund which has to happen back to the Lazypay account.

I have done multiple follow-ups with Bloomsvilla but they are failing to refund any amount to me and 1059+1059 is not a joke and my hard earned money.

If I am not going to get a response soon on the refund status of these two transactions, I AM GOING TO MAKE A POLICE COMPLAINT AGAINST BLOOMSVILLA.

Regards,
Anirban
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