BloomsVilla — Delivery of flowers and chocolates

Address:

Wilson Garden, Bengaluru - 562030.

I had placed an order through the BloomsVilla website for delivery of flowers and chocolate (order number: BV2288309 dated June 30). The order was for delivery on July 1, and was accepted for a total cost of INR 3, 448. I got a confirmation message stating that the order was delivered on July 1. On following up with the intended recipient, I got to know that nothing was delivered to him. I raised a complaint with Bloomsvilla (complaint number: 14739), and they resolved it with a note that they are sorry for the delay and the order has been delivered. I checked again with the intended party, and nothing had been delivered. I opened another complaint with Bloomsvilla (complaint number: 14788), but this too was resolved by them stating that the order was delivered. Again I checked with the intended recipient and no surprise, nothing was delivered. I had meanwhile called the support number and after being on hold for eternity, the call got disconnected. So I raised another complaint clearly asking them to provide proof of delivery and to verify their claims. To this I finally got a response that the order was on hold as the delivery was out of service area. Their prescribed solution was for me to provide an alternate address or that they would issue a store credit or gift card that can be utilized for future purchases. This was totally unacceptable to me as I have no intention of buying anything from Bloomsvilla again. So I asked for my money (INR 3, 448) to be refunded back to my original source of payment. Even after multiple follow ups, I have got no response from Bloomsvilla and have not been issued the refund. Therefore I request your help to have them process my refund expeditiously and also prove that they are not cheating customers like me with this loophole in their order processing. Most companies validate with your pincode if the order is serviceable or not, and they do not allow an order to be placed if it's out of coverage area. By not having this check in place on their website, they are cheating thousands of gullible customers like me who are then forced to accept a gift card which is nothing but a sales tactic that is unfair, scrupulous and manipulative. This has to be stopped as a practice Bloomsvilla needs to be taken to task on this matter.
FYI - Also attaching all then images to substantiate my complaint above and facts I have stated herein. Thank you in advance for your help.