BloomsVilla — Did not deliver my order and they are not giving me refund for the same

Address:

Bengaluru

I had ordered flower bouquet worth Rs. 699 from bloomsvilla and it was supposed to be delivered that day itself. But it never arrived that day. On the next day, I got a call from the delivery boy who had come to deliver my order. But since the product is no longer needed, I refused to take it. I have been sending a number of emails to them and they told me that I should have read their "Terms and Conditions". Why would I even read them when they are accepting orders? And they have such a pathetic customer service system. Please do something so that I get my money back.