ADVERTISEMENT

[Resolved]  BloomsVilla — Didn't deliver deliver flower bokke and doesn't respond

Hi,

My wife had ordered fresh flower bokke with 35 roses for wedding anniversary of father and mother whose order # is BV2138731H. Order was placed on 13th Nov and delivery was requested on 14th early hours.

Parents waited at home without going anywhere else, expecting the gift and by evening, was saddened by not getting it delivered.

History:
-When contacted your customer care regarding delever ability at the location, mentioning the place, they confirmed they can deliver it between 8am-12 noon.
-Since it was not, when contacted customer care after several retries, they told it will be delivered before 6 pm
-Again, as it was not delivered, followed up and they answered it will be delivered next day and we told them not to do that as it is worse than delivering it and we need refund. They agreed
-Again, as refund didn't happen, when we enquired, they say there is transaction charges they can't refund
-When contacted customer care again with the above responses, and we request again for full refund, they say charge is for the distance- delivery charge for place being remote.

See the conflict in your own responses, which shows, it is your eye on someone else's money, without doing the job. Shame on you.

Please refund as soon as possible. I am planning to move legally, if you don't respond or not willing to pay fully. When going legal, have to ask for compensation also on top of the losses
Was this information helpful?
No (1)
Yes (6)
Nov 24, 2021
Complaint marked as Resolved 
Refund had been provided. Thank you consumer complaints.in
BloomsVilla customer support has been notified about the posted complaint.
Complaint comments 
Share
Tweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    BloomsVilla
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    2%
    Complaints
    292
    Pending
    0
    Resolved
    6
    BloomsVilla Phone
    +91 34 7469 1424
    +91 76 0220 4467
    BloomsVilla Address
    Willson Garden, Bengaluru, Karnataka, India - 560030
    View all BloomsVilla contact information
    ADVERTISEMENT