BloomsVilla — Didn't deliver the order on time for which they charged me extra

I had placed an order my order no. BV2253111 on 3rd night for 4th morning 7am-9am delivery. They charged extra 200rs for morning delivery and didn't order it at that time and didn't even had the courtesy to even update the status or atleast tell that you can't deliver it in the morning and it was not written that you have to place the order before a particular time. When I called the given number they didn't receive and when I emailed them they were so rude and didn't even gave me a refund and even the product was not delivered. The order had to be delivered before 9am so that's why I paid extra money so that it' reaches the person on time I called the delivery person who rang at 12 to deliver an order which placed for the time slot 7am-9am, when I asked them why it was not delivered they said there shop opens at 9am, and the company there charged extra money from me to deliver a parcel which they know they will not be able to deliver on time. I want my ### money back.