BloomsVilla — Flower bouquet not delivered

I had ordered for a flower bouquet on 19th nov 2023 from bloomsvilla to be delivered on 20th nov 2023 for a birthday function, but it has not been delivered still. They have cheated me, I need the refund of Rs.900/- to my phonepay immediately. Kindly take the action soon Sir.
My order no. is ORDER BV23198350
Placed order on 19th nov 2023
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