BloomsVilla — Fraud and scamming customers

I ordered 10 multicoloured carnations arrangement in a square vase vide oder number BV23165477 on 16th of May 2023 to be delivered in the 3pm to 6 pm slot that evening and bloomsvilla failed to meet the delivery deadline even by the end of the day.
When I I respectfully requested for a refund multiple times via email after having raised a complaint (ID- 38868) and they replied that they will resolve my complaint through their complaint ID - M230488.
On 18th afternoon a delivery boy lands up at the apartment doorstep in Devanhalli Taluk and just drops a drooping and sad looking gerberas bouquet even after the recipient said that the delivery is late by a day and the flowers are not fresh. He walks away rudely.
Please take appropriate action against such a fraudulent and scamming company that only aims to cheat the general consumers. Kindly direct them to refund me Rs 1000/- and also compensate for all those endless cal waits.