BloomsVilla — Have not received order even for same day delivery

Address:

Bangalore

Order code:BV23139246

Paid for some orchids and chocolate for Valentine's day at around 10 am, same day delivery. They even took the surge fee. The tracking page showed out for delivery by 8pm but I have not received any further update.
I want to get a refund.

I've attached a screenshot of the tracking page.

I read a lot of reviews in the time that I was waiting for my order and it's ridiculous how many orders and days they've ruined. I feel like the sheer number of complaints warrants a deeper investigation into this business.