BloomsVilla — Late delivery and wrong bouquet given

I ordered 2 bouquets on 23rd evening, for the same day delivery..it got delayed, so I raised a complaint, to cancel the order as it is not solving my purpose (on 24th morning I have to take those bouquets for the party)..I kept a mail to cancel my order as it is delivered next day..instead they delivered next day 12:40pm after noon, with the wrong flowers and left it near the security..its very bad from ur parorder number is BV2287168..and complaint no is 14323..I asked my order to cancel, asked to refund on the same day itself(23rd)..didn't even consider my mail to cancel the order