BloomsVilla — My pending order

I had ordered a bouquet of 20 roses to be delivered on 14th February and the time slot that I had selected was 9am to 12pm. And I had placed the order and paid for it four days back.
It did not get delivered at all. I have mailed them repeatedly as well as tried to contact them on Instagram as well as called them but their call said busy the entire day, at any given point of time. My bouquet was not delivered and it still is showing that it is with delivery team.