BloomsVilla — Non delivery of the order and non refund if money

Address:

Wilson Garden, Bengaluru, KA 560030

I had ordered a cake for my relative in Silchar through bloomsvilla. This fraud company has the guts and courage to send me mails and confirm the order and promised same date delivery. It was a prepaid order, my money was deducted and no product was delivered. When i called the customer care no one responded after several calls, i tried chatting with their customer care but failed . No response. I then mailed them and asked me to refund my amount asap on which they mailed me Rs. 200 will be deducted for cancellation charges.My order Id is BV23169019 and complaint id is 39859. I dont understand inspite of so many cases here in this forum, this company is still running and carrying on with the frauds.