BloomsVilla — Not delivered the order which I paid for nor refunded the money

Address:

Bangalore

I have ordered a birthday gift through Bloomsvilla. They have not delivered the order saying they do not have the product which I ordered. If they do not have the product then how did they take the order. They also charged Rs 250 extra for midnight delivery. I have requested for cancellation and refund. They have not initiated the refund yet. Please see the order details below. I have all the email transactions with them as the proof, in case that is required.
Bloomsvilla

Aug 2, 2022, 4:37 PM

to me
Bloomsvilla
Order BV2293872
Thank you for your purchase!

Hi Beena Pillai, we're getting your order ready to be shipped on 03-Aug-2022 Midnight Delivery - 23:00 to 23:59 *. We will notify you when it has been sent.

Note: If you have any queries related to the order or need any changes, please send us an email to [protected]@bloomsvilla.com. Do not place new order to correct any information.
We do not call you to demand payment or issue a refund. BloomsVilla will send you or ask for information in the email only from [protected]@bloomsvilla.com.
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Order summary
Midnight Delivery - 23:00 to 23:59
23:00 to 23:59

Rs. 250.00
Delightful Surprise Gift × 1


Rs. 2, 249.00


Subtotal
Rs. 2, 499.00

Shipping
Rs. 0.00

Total
Rs. 2, 499.00