BloomsVilla — Order BV23143771 not delivered also false status update

I have ordered a combo from your website on 14th feb worth rupees 1608/- The delivery was supposed to happen on same day which was 14th feb but it didn't happen, still it shows delivery with partner. I' ve been calling you guys from yesterday but always it tells lines are busy, I also contacted through live chat but no one responded. You guys have spoiled the day. You are fooling customers here, its a big scam of looting customers hard earned money. Such a fraud platform it is bloomsvilla. Utterly pathetic service. I want to cancel this order and want my money back in my account. If I don't get prompt response. I'm surely gonna escalate this to every possible platform to expose your scam. Do not ever think customers are fool and you can earn money by doing this scam