BloomsVilla — Order ID: Order ID: BV2268333 not deli

Hi,
I placed the order for a birthday cake along with some add on of chocolate and flower on 27th March for delivery on 29th March.
On 29th I tried to reach them over call/chatbot but no response. Finally on dropping mail I got a reply that since it's in the outskirt so taking time kn delivery and it will reach by 6pm the said date. Unfortunately it wasn't delivered and when mailed further got no further responseresponse. I also mailed for refund.
My question is the address was provided on the initial day itself. Had it been an issue delivering then it could have been informed earlier and I could have gone ahead with some alternate arrangements.

Please please don't play with people's emotion money and time.
Not a long way to go.