BloomsVilla — Order not delivered, money not refunded

I placed an order with bloomsvilla for mothers day on 8th May 2022. They did not deliver the order on mothers day. They attemtprd delivery 2 days later and i refuses to take the order. But they have been sending emails saying order has been delivered. The order was not received by anyone. Noone signed. They do not have the signature or details of who receives the order. They are refusing to call me back or refund my money. They just keep responding to my emaila by saying your order has been delivered. I have been following up everyday since the last ten days, but they are just not calling or refunding. They reply to emails in a standard way and say sorry for inconvenience but ur order has been delivered. It has not been delivered and I want my money back. Please help.