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BloomsVilla — Ordered a cake but not delivered

Ordered a birthday cake on 14th Feb'2023 Order no: BV23139318 amounting Rs.1700 Delivery date was 14th Feb 2023 and delivery time was 8 am to 8 Pm of the same day but not delivered and when I am Trying call the customer Service phone either busy or not picked up by anyone.
I want the amount Refund of Rs 1700.
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refund still not initiated
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