BloomsVilla — Ordered not Delivered #BV23137634 and not refunding money

Address:

Gurgaon

Dear Bloomsvilla

Order #BV23137634, I ordered the gift for my wife and my gift is not delivered yet. On their portal, its showing it's delivered. Nobody is pick the call at call center and no revert on email. Disappointed with the lack of customer service at Bloom's Villa. Despite multiple attempts to reach someone over the phone, I am yet to receive a response. To top it off, my product was not delivered yet and refund is also not initiated. Is this some kind of scam going on.
Please refund my money immediately.
#PoorCustomerService #NoResponse #BloomVillaFail"