BloomsVilla — Product is not delivered and refund not provided

I have ordered a cake for 30/Jan/2022 and made an online payment for it.
On 30/Jan/2022, i received an email saying that, order cannot be delivered.
And till now they haven't provided refund or told anything where my order is ? Its been more than 10 days.
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    BloomsVilla Phone
    +91 34 7469 1424
    +91 76 0220 4467
    BloomsVilla Address
    Willson Garden, Bengaluru, Karnataka, India - 560030
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