BloomsVilla — Product not delivered and no response

Order ID - BV2261263, I placed this order on 17th after concurrence from team that it can be delivered on 20th for my wife's bday today.
But I didn't receive it. We couldn't call or connect to anyone to check what's going on. None responds in Chat too. This cannot be encouraged. By seeing other reviews I worry that if I might get cheated too.

If that's the case, then I may need to take this issue to the concerned authority !!!