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BloomsVilla — Product not delivered -BV23141564

Hi I ordered a gift from bloomsvilla for valentine's day (14 Feb) to my wife . It was supposed to be sent in the same day, but till today 21st Feb I have not received the order in chennai . The delivery shows as out for delivery still. Cannot reach the customer care in phone or chat . Raised a incident as well in their portal . For which there is no response . I need the money of 788 rs refunded to me
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