BloomsVilla — Product not delivered despite charging extra delivery fees

Address:	WIlson Garden , Bangalore
Website:	www.bloomsvilla.com

Hello

I have ordered a cake to be delivered to Kodaikanal on 24/04/2022 for my friend's anniversary through the fraud company called BloomsVilla under order id BV2273090. They even asked me to pay extra 150 bucks for remote location delivery. The cake wasnt delivered on 24/04 and on 25/04 morning they sent me an email saying it was delivered on the 25/04 morning sending mutilated photos (attached) of a cake which they never sent out. When later I called my friend to check I heard that he didnt receive anything. But BloomsVilla has denied this, keeps on saying that they have delivered but not able to give any proof of receipt and not willing to refund my money. Their phone number if perpetually unavailable. Please dont let a thug like them cheat anymore unassuming customers.