BloomsVilla — Product not delivered no response

Address:

Bangalore

I received a email on the day of delivery (today 15/2) that product cannot be delivered in your location due to logistics issues and offered me substitute options which were not even 1/3rd of the price I had originally paid for.
Tried calling but it was on hold trying to connect for 1 hour it didn't. No responds to email as well. Horrendous service and I am mortified. Refund policy states should intimate before 48 hours and even charged cancellation fees but it's not my fault they are not delivering there shouldn't have processed order in the first place.