BloomsVilla — Product not delivered. No response on refund.

Hi, at ordered flowers, cake and gift for mother's day.
Not delivered
Now asking for refund but not response on the refund.
Pls help out.
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ORDER BV2277547
Thank you for your purchase!
Hi Priya Ramachandran, we're getting your order ready to be shipped on 08-May-2022 Standard Delivery- Free - 8 AM to 8 PM *. We will notify you when it has been sent.
image Standard Delivery- Free - 8 AM to 8 PM
8 AM to 8 PM
Rs. 0.00

image Best Mom Cake × 1
Rs. 649.00

image Chocolates & Small Teddy × 1
Rs. 399.00

image Flawless Love × 1
Rs. 799.00

Subtotal

Rs. 1, 847.00
Shipping

Rs. 0.00
Total

Rs. 1, 847.00
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On top they are messaging now that the gifts have been delivered, which is a lie, rather open cheating. Am starting in the same house, nothing has come.