BloomsVilla — Product not delivered. Order BV23160711

Address:	Willson Garden, Bengaluru, KA, 560030
Website:	www.bloomsvilla.com

I ordered flowers for delivery for Mother's Day order number BV23160711. Flowers were never delivered and after few days a filed a complaint from their online portal complaint ID: 38364 which said will be resolved in 2 days. after a week of no response, I tried calling their customer service. Even after hours of waiting and numerous calls I was not able to connect with anyone. I finally decided to reach back via email. After continuous emails I finally received and email saying this case is closed as goods were delivered. I reverted back asking for delivery proof which they were unable to provide. So, I asked for refund to which they stopped replying with no explanation at all.