BloomsVilla — Refund for the order placed on 14th Feb, 2023

I placed my order on 14th Feb, the amount for a bouquet and a gift was 918/Rs . It was deducted from my paytm account, after few hours I received a mail saying payment was failed and refund will be initiated within few days

Next day I got the mail saying that your order has been delivered.
Neither my order is delivered nor the refund is initiated yet

I called them on their customer care number multiple times - there is no response, wrote ample email but no revert

My order id : BV23144441