Blue Dart Express Complaints & Reviews

The office in siliguri does not respond to phone calls.

My consignment (No. [protected]) being an important homeo medicine arrived from kolkata on 12/05/2018. I was not informed about the arrival forget about the delivery even till 15/05/2018 i. E. Today. I made phone calls which went unattended. I had to send a person to collect the all necessary and important medicine.
Such callous service is not expected from an important branch office of such a reputed courier, please remember siliguri is gateway to the north-east, bhutan, nepal and even bangladesh. Please take appropriate action lest your reputation is at stake.

Sir
there is so many complaints regarding your statue trivandrum centre for non despaching pancard(NSDL) done through thirumala akshaya centre trivandrum kerala.in your track records your exicutive call the concerned cusomer, but customers phone record there is no one call him.
so please take necessary steps to make available pancard to customers

Thanking you

hariprasad s
thirumala akshaya

Dear sir,
I have got the packages shipped by blue dart but every time i get a message as delivered even-tho its not been delivered. The rajajeshwari nagar bluedart center is doing the same.

The packages are only delivered if and if only complained or if its an cash on delivery.

Isn't it a kind of cheating?

Now my new package is also not delivered but shows as delivered.

Waybill no: [protected]
Reference no. Rbl210448
Pickup date: 11 may 2018

Somebody courier me a packet on 10 may 2018to rudrapur and it was reached rudrapur on 12 may but till now not received as called blue dart rudrapur landline number.

The docet number is:

Your order awb# [protected] will be attempted in next 30mins. Go digital, pay via wallets, cards, upi, netbanking.- satya pal sing

In that packet, i have a urgent document whixh i need on 13 may but on today 15 may, it haven't received.

No reaponse from rudrapur, kiccha road office.

Pls tell me that it will received or not.

Regarding blue dart zirakpur office.
They always delay in delivering the courier. I have actually faced this problem twice, when i had tracked my order its shipped to zirakpur office but yet that was not being delivered to me on time until unless i don't do my own external efforts for it. I have personally visited their office to take my parcel but as it was from bank they denied to give me at their office, and after so many efforts they agreed to deliver it to me in the evening.
This is my awb-[protected] no. And this for the second time i am facing this issue. This is a bank shipment which is being shipped to zirakpur office on 15-may-2018 08:49 but still i have not received it and i can not even take this order by visiting them offline as it is bank shipment.
Please help me with this, they always delay the shipment and keep the shipment with them for 7-10 days if nobody inquires about it. I have tried calling, but the numbers are always busy.
Please take a strict action in order to deliver the shipment on time.

Your agency is not working properly . They do not even contact for the delivery address at least if they could contact we would get some updates my packet no AWP[protected] not delivered send me asap at my office address A-37 NOIDA SECTOR 60 or send back into bank so that I could collect it

Bluedart agents have send me fake message that my address was not found..atleast they should have contacted me..they are so irresponsible and I will not tolerate this

Regarding awb no.[protected] containing food items and as per their promising delivery date they hadn't been able to deliver my product which i ordered from paytm mall and i wrote them lots of time about my complaint but no one is giving me reply or try to get in touch with me so i request you to file my complaint and help me to get me compensation for my loss from the company with my ordered product.

My awb numbers are : [protected], [protected]. I have these 2 orders out of delivery from past 2 days. I'm trying to contact customer support from blue dart but phone number is not working and there is no response on email as well. I don't know what should I do now. Can you please deliver orders as soon as possible.

Waiting for the courier for 8 days.. Showing on tracking that landmark not found.. Called the company and telling them landmark several times then too the don't even bother to deliver it.. They don't even call.. There is a second adress too of bank but they even delivering it there.. When ever you call they ask for landmark but they never come to deliver. They only say we would process your request within 48 hr.

Hello team

I have benn chasing to your team from last 5 days to provide me my parcel, buut there is no proper update on this. Awb no # [protected] gandhinagar location

Forfirst 2 days they have updated as premises is closed but no one came to deliver, house was open. Not even receiving any calls from gandhinagar team.
Customer service says they will update and contact to delivery location and ask them to call but nothing happened then.
You guys are not understanding importance of bank documents and delaying in delivering.

They are updating as below :
Location details date time *
Waybill no : [protected]

Gandhinagar undelivered shipment held at location 14-may-2018 16:43

Gandhinagar undelivered shipment held at location 12-may-2018 07:45

Gandhinagar need department name/extention number 11-may-2018 17:14

Gandhinagar delivery attempted-premises closed 10-may-2018 13:06

Gandhinagar shipment out for delivery 10-may-2018 10:11

Gandhinagar delivery attempted-premises closed 09-may-2018 14:30

Gandhinagar shipment out for delivery 09-may-2018 14:09

Gandhinagar consignee not available 08-may-2018 15:06

Gandhinagar shipment out for delivery 08-may-2018 14:33

Gandhinagar shipment arrived 08-may-2018 09:06

Gandhinagar shipment arrived 08-may-2018 09:06

Ahmedabad hub shipment further connected 08-may-2018 07:45

I am Megha, and am writing this to bring to your attention that my PAN card, with AWB Number [protected] was supposed to be delivered to me by 4/05/2018. I was called by the delivery boy only once on 28/04/2018, asking the exact location of my home, nobody called me after that or tried to deliver the parcel to my home. I phoned the Bluedart Courier Office on 30/04/2018 and asked them to hold the parcel till I come and collect it personally. I visited them on 7/05/2018 and they told me they sent it back on 1/05/2018 and now it’ll come to my address through speed post. How can you people be so stupid and irresponsible with somebody’s legal documents, in the hour of need? Very poor employees, I must say.

My shipment from one plus five came to Kochi by last Saturday.(12 may 2018). It showed out for delivery...and after some time it turned, ' address issues'...it was pretty clear that they didn't even try to make the delivery on Saturday coz I never got a single call regarding the same.
Now it's the end of Monday. 14th may. It seems today also the prestigious blue dart lazy a**h****s dosent want to deliver the product.shame on the name of the company. I have registered a complaint regarding the same in the CUSTOMER CARE as well. Still no calls no mails no ###!
Seems like " we don't give a damn what u say" says blue dart one of the most prestigious courier service company!

Really desperate to know how renowned company like Blue Dart ensures right selection of there delivery boy and is there a way to monitor and control there behaviour to clients. I have faced today of such misbehavior over a call when delivery boy called me and I asked to deliver my parcel in evening being in the office...in return he replied ..nahi ho payega..Jo karna hai kar lo...jise chahe complaint kar do ..mera naam ...hai.
Please let me know is there any way in your company to handle such misbehavior.

Consignee absent. Courier boy rude behaviour with my relative and declaring unilaterally. Consignee rejected consignee is lady and rejection /argument with 75yr old man disturbing by repeatedly banging calling bell inspite of arrival to portico at 15 30 and arguing to call consignee who is not there. Atleast he should have confirmed by calling or intimating instead arguing and suggesting what we should do which is not in his purview of delivering the document to consignee. Pl. Acknowledge the complaint. Siripurapu padmavati

By having very high confidence we have given our document from hyd to guntur in which certain papers was to be submitted on monday. But surprisingly the same was not delivered. Personally approached guntur office and they say that still my consignment is at hyderabad. Due to over bookings shipment was not done. If you are more loaded why should you book and trouble us.

I sent a consignment from anand, gujarat on 28th of april and i have not received it till now. I had received a call from bluedart kollam office 6days back saying that it is out for delivery but no intimation after that. When i checkthe tracking status, it shows that they tried to deliver it at the said address but returned it undelivered due to the premises being closed, not once but twice. I can prove to you with all evidence that the said address being a commercial establishment has remained open during both the mentioned time of attempted delivery. Now that i have to leave for mumbai for my job and i am in dire need of things in that box, i make multiple attempts to reach out to bluedart. After several attempts, when i finally get to speak to them, i get to know that only one of the two boxes have reached and the other, they are not sure where it is. They say it might reach tomorrow. This is after 16days of sending it from anand, gujarat and after paying rs. 496 per box. I do not understand how two boxes send in the same bill on the same day gets delivered on different dates. To top it all, the rude and arrogant behavior of the people. Now, all this not being my mistake, i request them to at least deliver the one package that they have at kollam so that at least i have something to take with me when i leave for mumbai. But they refuse to do so. Now, will bluedart reimburse me for the extra burden i have to take to get my stuff couriered to mumbai, which otherwise i could have carried with me? Will bluedart reimburse me for the extra dresses and accessories i have to buy because all of mine got stuck in your stupid transit system? I am as well sure that the organization is not courteous enough to reply to or do the needful to address a consumer grievance. That is why you even after filling multiple feedbacks, there has been no response. Thanks and regards. Cheers to the horrible consumer experience.

Courier guy is just going home in office hours and returning with remarks as premises-closed. Requesting the delivery person to call me as per registered number or ask once in neighborhood for delegated delivery. The delivery person can contact to security persons also; as i've informed security supervisor about the issue and is aware of this delivery. Not all security guards are aware of that.
Simple request - please call me on registered number and everything is just sorted.

I booked ipl ticket through paytm for 2 person and when i tracked the order status is delivered but i did not received ticket when i called customer center ivr automatically says call call from monday to saturday 9 to 6 p. M. It was delivered to some one others. Very much fraud activity by your side. Kindly, check and deliver to correct person otherwise i will escalate on higher level.

My way bill no is - [protected] and reference number is - 73340c1800cd653d
And my registered mobile number is -[protected].

I have booked extremely important documents which was supposed to be delivered at mississauga, ontario, canada to my daughter. I have paid ₹ 3914 for max 15gm envelop. On 7th may received a sms from vi-bludrt confirming the shipment has been delivered. Surprisingly my daughter informed me that the shipment not delivered at her address. After full day search the envelop has been traced in different building. While checking awb address, my daughter noticed that there is a blunder in typing the address. The unit no : 201 has been typed instead of 2010. It was became extremely difficult to convince the security guard to take delivery of the shipment. I would like to submit the following for bluedart attention and necessary action :
1. How wrong address has been typed? Why no action will be taken on the person responsible?
2. It was clearly written on the envelop “do not fold”. But the envelop delivered in a folded condition (Photo attached). It damaged the document.
3. Bluedart must refund ₹ 3914/- courier charges and pay reasonable compensation for mental agony, tension and harassment.
Attaching photographs received from my daughter for your ready reference.

Pl revert with in 24hrs so that i can proceed further on the matter if required.

Thank you

I m very disappointed to state that your delivery system is so bad that your field executive denied the service, even switched off the mobile and marked the shipment to be a failed attempt. I bought some materials from nykaa which was to be delivered on 12th may. But the service was denied. And it is ridiculous.
Please look into the matter as early as possible and oblige. The branch name is shyamnagar bdel kolkata, wb
Thanks.