CPP Group India Customer Care
CPP Assistance Services Pvt. Ltd.
Customer satisfaction rating: 89%
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145
COMPLAINTS

CPP Group India Customer Care

CPP Assistance Services Pvt. Ltd.

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Address
Ground Floor, Wing – A, Golf View Corporate Tower – A, Golf Course Road, Sector – 42
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 419 4000  [Card Protection]
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6000 4000  (please prefix city STD code) [Card Protection]
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1860 258 3030  [Asset Care and FoneSafe] [11 AM – 9 PM]
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1800 419 3030  [Asset Care and FoneSafe] [11 AM – 9 PM]
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Phone:
Phone:
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Customer satisfaction rating
89%
Complaints
145
Pending
6
Resolved
127
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

CPP Group India related photos (20)

CPP Group India Complaints & Reviews

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CPP — cpp is fraud charged me 2199 without my consent

 Mihir Khakhkhar on Jun 6, 2019
This is Mihir Khakhkhar from Pune. I saw an entry for Rs 2199 in my statement for the Card number XXXX XXXX XXXX XXXX for CPP protection. I would like to mention that I HAVE NEVER REGISTERED FOR THIS SERVICE and I am very shocked to see that amount could be debited from my card without my consent/approval. I am very shocked from this treatment, how can somebody just charge any amount from my card WITHOUT MY APPROVAL....
Complaint comments  Read comments Complaint category Insurance

Cpp Group India — money debited without my approval for my credit card protection plan

 karthik.adfly on May 29, 2019
I'm a new SBI credit card customer. Without my approval CPP India Credit card protection debitted 1699 rupees from my credit card account. Even I emailed them multiple times regarding the service cancellation and refund but they didn't respond. How can they debit the amount from card without approval? Who is approving them to? Dear people please don't get into this fraud if you get a call from CPP India right away cut the call and don't opt for any of these services....
Complaint comments  Read comments Complaint category Insurance

Cpp Group India — money deducted from my credit card without my information by cpp

 Aruntiwari12873 on May 27, 2019
I am not at all interested in cpp plan as it is totally money wastage and today money deducted by cpp from my credit card which i am attaching at the bottom.
No phone call nd no information. How you can garantee that i will take this this plan or not.
Its your duty to ask first for the plan.

Pls revert back the deducted amount to my card back as i am not àt all interested in this plan.

Regards,
Arun tiwari
[protected]...
Complaint comments  Read comments [2]Complaint category Credit Cards

Cpp Group India — mobile insurance claim

 jignesh vankar on May 22, 2019
My name is jignesh fro vadodara gujarat.
My membership id is:- im2393181
Cpp team has rejected my claim saying i have mentioned date before incident.

The guy from local shop filled out all the details for me.
I met with an accident on 13/feb/2019 and my phone was also damaged.
I have submitted all the supporting documents to local branch.

It has already been 4 months now.
If you can not provide me proper resolution kindly cancel my fone safe insurance policy, membership id is:- im2393181 immediately....
Complaint comments  Read comments Complaint category Insurance

Cpp Group India — stop my cpp today and refund my money

 Bijaya Kuanar on May 20, 2019
I have no SBI Credit card, but CPP is functioning in my name. So stop the CPP plan immediately. My name is Bijaya kuanr and Membership no.is IA5888353. With out any Credit card how is the CPP plan is possible . I have complained before to stop the plan but till now my money is deducted day by day.so please stop this type of business by cheating the common people....
Complaint comments  Read comments Complaint category Insurance

Cpp Group India — review of cancellation of membership [Resolved]

 Vishwajeet Sahanee on May 3, 2019
On 29/04/19 my membership get activated and on 30/04/19 sum of 2199 is debited from my credit card. On same day i complaint for cancellation on this forum. On 1/05/19 customer care called me and i finally tell them to cancel it and refum my sum. My phone no. Is [protected] and membership id is ia6846381. They cancelled it. But i do not get any confirmation message about cancellation and refund of rs 2199 rs. Till now. Kindly give me a confirmation msg and refund my money as soon....
Complaint comments  Read comments [1]Complaint category Credit Cards

Cpp Group India — cancellation of cpp service

 Gautam Kumar Mahaur on May 1, 2019
Dear sir/mam,
I have an active card protection plan with member id :ia4735469 classic.
The renewal date of this plan is on 24/07/2019. I am not interested to continue this service. So could you please do the needful for canceling this service.

Thanks and regards,
Gautam kumar
H no 21/2 rama vihar krishna vihar
Bhopura kuti ghaziabad ghaziabad
Ghaziabad uttar pradesh
201005 india
[protected]...
Complaint comments  Read comments [1]Complaint category Credit Cards

Cpp Group India — cancellation of cpp membership and refund of money [Resolved]

 Vishwajeet Sahanee on Apr 30, 2019
Please deactivate the membership plan of cpp. I have not received any welcome kit as promised without my awareness. I do not have any membership number but they deducted the amount of rs. 2199/- my contact no. Is [protected]. I want to deactivate/cancel this membership plan and return of my money back. I want immediately my membership should be cancelled and rs 2199 refunded to me....
Complaint comments  Read comments Complaint category Credit Cards

Cpp Group India — claim link not working [Resolved]

 Dhivya Sridharan on Apr 29, 2019
I have applied for mobile insurance and your team sent me link to submit documents online still link is not working properly and when for claim form they said they ll send through email but till now i never received claim form in email.. They are not responsible. They simple say next 24 hours every time we call them.. Wasting our time

I have attached the screenshot shot

Member ship id: im 1330775...
Complaint comments  Read comments Complaint category Insurance

Cpp Group India — cancelation of membership [Resolved]

 sskjudo on Apr 29, 2019
Sir i have cpp plan my sbi credit card. But last month i call cpp customer care and request to deactivate a my membership. But they are not take action. Then i call to sbi customer care and i ruquest cancel the cpp membership. But today 29.04.2019 cpp customer care officers call to my number. They told can"t deactivate the cpp membership. Becuase february 2019 renewal your premium automatically. When you finish your validity of premium then only we take deactivate request....
Complaint comments  Read comments Complaint category Security Services

Cpp Group India — cpp plan cancellation request [Resolved]

 sreelatha c r on Apr 27, 2019
Dear team, cpp card protection has been activated in my sbi credit card on 20/04/2019 and cpp protection member id is ia6732846.

I am not interested in cpp protection. Hence i request you to cancel the cpp membership from the card and arrange to refund the amount rs.2199/- on immediate basis and confirm. A line in reply is highly epected

Thanks.

Sreelatha
North paravur...
Complaint comments  Read comments Complaint category Credit Cards

Cpp Group India — delay intimation of digital fone safe

 Harpreet.10012 on Apr 25, 2019
Dear sir/madam,

My mobile claim is rejected due to the late intimation.

Please find the all scan copies of delay time justification as per written below.

1.- I was under treatment in hospital from[protected] to[protected]. (As per attached Medical documents scan copies attached). During discharge time I was on wheel chair not able to walk.

2.- I was transported from Mumbai to New Delhi by train from[protected] to[protected], reached later evening at home on the date of[protected] by wheel chair with the help of my attended.( Train ticket...
Complaint comments  Read comments Complaint category Mobile Handsets

Cpp Group India — unauthorized credit card charges [Resolved]

 kyvenumadhav on Apr 20, 2019
Dear sir/madam,

My name is y v madhav ketharaju, mobile no. [protected]

My membership number is ia6683396,

I am sbi credit card holder. Please cancel my cpp policy membership. With out my knowledge money is debited from credit card. Please cancel immediately my membrship and refund. Policy does not meet my requirements.

Regards,
Madhav...
Complaint comments  Read comments [1]Complaint category Credit Cards

Cpp Group India — cpp india renewal amount debit without my permission [Resolved]

 Ishant Saini on Apr 15, 2019
Cpp is deducting amount rs. 1699 from my credit card and auto renewing its membership from continous 4 years. A month ago i called them and told them to cancel my membership (#ia1584622). They told me you will not be charged for upcoming year.
But now when i got sbi credit card statement of this month, they again renewed it without my permission. I called them but their executives didn't helped me and then i mailed also a week ago, but they are not replying.

I request them to cancel my membership immediately and refund my full deducted amount. I dont need their membership....
Complaint comments  Read comments [1]Complaint category Insurance

Cpp Group India — card protection plan cancellation [Resolved]

 Krush12345 on Apr 13, 2019
Cancellation of membership
My card protection membership number is ia6689551 which is activated on 10th apr, 2019. This was happened without my knowledge and with misleading. On 11th apr, 2019 they deducted 1699 from my account. I called cpp customer care to deactivate immediately. After that he deactivate that. Please return my whole 1699 as refund to my credit card account with card number ××××××××××××1566 as soon as possible....
Complaint comments  Read comments [1]Complaint category Credit Cards

Cpp Group India — not giving any proper answer [Resolved]

 KUMAR on Apr 10, 2019
I am the SBI Prime Card holder and my Card Protection Policy is complimentary also. on 24/03/2019 fradulent transaction will happen in my account without my knowledge and card is kept with me only. The transaction amount of 53 EURO's in FLIXBUS, BERLIN, DE. As per the Credit Card protection policy my card having claim also. But till today I am not getting and claim forms as well as i sent a emails also. But no response. Please do needful....
Complaint comments  Read comments Complaint category Credit Cards

Cpp Group India — unauthorised renewal of subscription without my consent [Resolved]

 anupamravi on Apr 10, 2019
I have been charged rs. 1649 without my consent for a card protection program on my credit card. The company has not taken any consent for the renewal of the subscription. I have not authorised the company for renewal of subscription through any mode of communication including mobile, email or physical letter.

Company claims that they had sent a letter to my address. But, i have not received any letter of such kind, as it was sent at my previous address.

According to the company, if the consumer do not respond to the letter, it is assumed that the consumer is subscribing...
Complaint comments  Read comments [2]Complaint category Credit Cards

Cpp Group India — unauthorised payments deducted from my credit card [Resolved]

 Tejendra Dikhat on Apr 5, 2019
This is tejendra dikhat from dharur. I saw an entry for rs 2049 in my statement for the card number xxxx xxxx xxxx xxxx for cpp protection. I would like to mention that i have never registered for this service and i am very shocked to see that amount could be debited from my card without my consent/approval. I have called up their customer service number and they said that they can only provide me 50% of the refund as per the policy. I am very shocked from this treatment, how can somebody just charge any amount from my card without my approval and then refuse to refund it.

I received...
Complaint comments  Read comments Complaint category Insurance

Cpp Group India — unauthorised debit from my credit card [Resolved]

 Tejendra Dikhat on Apr 4, 2019
My name is tejendra dikhat. I am an sbi bank credit card holder. Over the last one month, the representatives of the bank called me on my cell to convince me to enrol in cpp india's card protection program for a annual fee of rs.2049. I refused to become a member. Subsequently, i got 3 more similar calls to persuade me. I flatly refused to join. On 01/01/2019, i received an sms from the bank that my card had been debited rs.2049 for joining the program!!! My cpp member ship number is ia5932058. Cancel my membership. How to debit ed amount from my card??
Friend be careful...
This is...
Complaint comments  Read comments Complaint category Credit Cards

Cpp Group India — cancellation of membership ia4148009 [Resolved]

 vipulmahajan on Apr 3, 2019
I have sent 4 mails on your email id cppindia. [email protected] Uk to cancel membership ia4148009 and i have received no response. Instead i am getting mails for auto renewal of service. I have not used service past year and i don't want to use it further so kindly cancel membership ia4148009.
If you have any query, kindly send mail or call at my registered contact details as per your record....
Complaint comments  Read comments Complaint category Business & Finances

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