CPP Group India
CPP Assistance Services Pvt. Ltd.
Customer satisfaction rating: 92%
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359
COMPLAINTS
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CPP Group India Customer Care

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Address
Ground Floor, Wing – A, Golf View Corporate Tower – A, Golf Course Road, Sector – 42
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 419 4000  [Card Protection]
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42
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32
1860 258 3030  [Asset Care and FoneSafe] [11 AM – 9 PM]
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17
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14
1800 419 3030  [Asset Care and FoneSafe] [11 AM – 9 PM]
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24
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10
6000 4000  (please prefix city STD code) [Card Protection]
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10
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11

Phone:
Phone:
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29
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11

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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92%
Complaints
359
Pending
14
Resolved
323
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

CPP Group India Complaints & Reviews

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Dear Sir,

I have taken Personal loan on Bajaj finserv they have taken this policy without my knowledge.br...
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I never subscribe this service on my credit card..without my approval CPP activate this service and charge annual fees.br...
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Hi,
I am not able to register a claim for accidental damage to my mobile phone, I have brought the plan from bajaj...
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Dear Cpp team,

I have got your membership renewal email, i have shared email to cancel my renewal and i have not got any reply from your end, please cancel my membership renewal which was due on[protected].

Membership Number : IA3135240
Name : Abdul Raheem Mohammed

Thanks,
Abdul Raheem Md
Sep 11, 2021

Complaint Status

CPP Group India customer support has been notified about the posted complaint.
Dear Customer,

We hope your query related to CPP has been successfully resolved.

Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards
CPP Team
1 Comment
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    On august 22, my credit card statement came with extra 2499₹ for a unknown reason. later i came to know that so call CPP...
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    Mobile Protection plan was explained to me and i have agreed/ given consent for the same but Card Protection plan has issued to me which i dont want to accept, So request for cancellation of the plan.

    CPP membership number is IAC465038 dt. 07.09.2021
    Sep 09, 2021

    Complaint Status

    CPP Group India customer support has been notified about the posted complaint.
    Please update me soon about my membership cancellation status.

    Regards
    Deepesh Amga
    Still awaiting response from CPP India
    Dear Customer,

    Request you to connect with Bajaj Finance for membership cancellation request.

    Regards
    CPP Team
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    3 Comments
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      I cancelled my membership by calling customer care 30 aug 2021even though y promise me to refund 7 working day now is over...
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      Sir my policy no. IM6361440
      Sir I had an accident on 11/08/2021, due to which I was not able to register the claim,...
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      Dear sir/madam,

      I want to deactivate my CPP SBI Credit card plan & please refund the amount which is debitbr...
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      I have purchased a laptop on emi from bajaj finance, my emi is of 4520rs per month.
      But now received msg from bajaj...
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      Dear Sir/Madam,

      I have received the complete details about the plan you have to sent to me. I does not suit my requirements. Hence I request you to cancel my subscription for this policy my details are as given below

      Membership No: IAC249536
      Validity Starts From: 18/08/2021

      as per your policy please cancel it immediately

      Regards

      Ponnuru RaviKumar
      Sep 01, 2021

      Complaint Status

      CPP Group India customer support has been notified about the posted complaint.
      Dear Customer,

      Request you to connect with Bajaj Finance for membership cancellation request.

      Regards
      CPP Team
      1 Comment
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        I want to submit Complaint Positive Review Neutral Comment
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        I claimed warrenty of my phone and it was picked up on 26 july, now 1 month passed but they not only telling me status of my phone repair when i try to connect then the tell we will contact to you within 1-2 days but they not respond
        Aug 23, 2021

        Complaint Status

        CPP Group India customer support has been notified about the posted complaint.
        I have the same problem... these guys looks like fraud
        Dear Customer,

        We would request you to mention your CPP membership number and contact details. This will help us in resolving your query.

        Please contact us on our help line number between 11 AM – 9 PM at [protected] (toll-free) or [protected] for any further assistance.

        Regards,

        CPP Team
        My membership id AC3525071
        CPP Group India Customer Care's response, Sep 23, 2021
        Verified Support
        Dear Customer,

        We have tried to contact you on the contact numbers registered with us, however, unable to connect with you. We request you to share your alternative contact number so that we can contact you and resolve your query.

        Please contact us on our help line number between 11 AM – 9 PM at 18004193030 (toll-free) or 18602583030 for any further assistance .

        Regards
        CPP Team
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        3 Comments
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          I have cancelled my cpp plan 7 august 2021..But not refund 2499 amount of copy plan..It's deducted..And bill issued..Plz refund 2499 amount ...
          Note...I have complained 3 times..
          Aug 23, 2021

          Complaint Status

          CPP Group India customer support has been notified about the posted complaint.
          Dear Customer,

          We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

          Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

          Regards
          CPP Team
          1 Comment
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            I was rassid an complanit of my device innsurance and it was closed without telling me anything
            Aug 21, 2021

            Complaint Status

            CPP Group India customer support has been notified about the posted complaint.
            Dear Customer,

            We would request you to mention your CPP membership number and contact details. This will help us in resolving your query.

            Please contact us on our help line number between 11 AM – 9 PM at [protected] (toll-free) or [protected] for any further assistance.

            Regards,

            CPP Team
            1 Comment
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              I cancelled my membership by calling [protected] on 29th July, 2021.Even though you promised to refund me within 7 working...
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              Hi,
              I have claimed for damaged phone in june 2021.
              Whenever I call on customer service they replies to provide...
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              Date of Incident - 3rd August 2021
              Description of Incident -
              Every year CPP is sending me a membership from...
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              Reg mob no [protected]
              Mobile claime lana ka lia bhaja se return nahi mila
              Jul 31, 2021

              Complaint Status

              CPP Group India customer support has been notified about the posted complaint.
              Dear Customer,

              We would request you to mention your CPP membership number and contact details. This will help us in resolving your query.

              Please contact us on our help line number between 11 AM – 9 PM at [protected] (toll-free) or [protected] for any further assistance.

              Regards,

              CPP Team
              1 Comment
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                Dear Sir,
                At 14/07/2021 I got a sms on my mobile (protected) transactions amount of rupees 2499 made on SBI credit...
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                My Membership no- IA7424441

                I do not want to continue with CPP Membership. I can see that CPP is debiting Rs.1699 without my permission from 19/07/2021 .I did not give permission/approval to issue my
                CPP membership.Please cancel my membership immediately and refund my money which was deducted without my permission
                Jul 21, 2021

                Complaint Status

                CPP Group India customer support has been notified about the posted complaint.
                Dear Customer,

                We hope your query related to CPP has been successfully resolved.

                Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                Regards
                CPP Team
                1 Comment
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