CPP Group India Complaints &amp; Reviews

Ny name tanmay dua
Card no . XXXXXXXXXXXX6422
I had been duped of amount rs 2.62 lakhs on 4ty February 2022. It has been 4 months, neither SBI credut card team is helping, nor Card Protection plan are giving us an answer.
Distressed...

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Senthil Kumar Mothilal

May 9, 2022

CPP Group India — Without my concern the subscribed insurance - IM9499269

Without my concern or without my knowledge this insurance is subscribed into my bajajfinserv. I don't know who is the fraud, but every month deducting emi. Please cancel this and refund the deducted money with interest....

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Shrikrishna Narayankar

Apr 29, 2022

CPP Group India — No Refund received after Cancellation-IAE148571

Hi,

I had requested to cancel my membership of CPP on April 11 2022, They had provided information that refund will be initiated within 7 days, yet no refund, also no confirmation mail or message of cancellation has been provided.

Membership ID - IAE148571

This Company is fraud and cheats customer stating security but there is no transperancy of information....

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Priyanka Balaji

Apr 19, 2022

CPP Group India — Cancelled of membership ID - IAD935440

My CPP membership ID is IAD935440.
The call I received from CPP customer care executive was similar to the verification call I received from SBI since I received the call before even I got to know that my credit card is approved. So I thought this was a part of SBI's credit card plan but later i realised that I would not required this card protection plan so I immediately cancelled the membership the day it got activated. I was also...

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Priyanka Balaji

Apr 18, 2022

CPP Group India — Refund for membership cancellation

I requested for cancellation of CPP membership and I was informed that the membership has got cancelled on March 29, 2022. It's August 18th now and I have still not received my refund for it. I have already registered a complaint here on April 13 and I keep calling CPP everyday asking about the status of the refund and the only constant answer I get from all the customer care executive is "your refund will be credited as early as possible...

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Hi,

I have submitted all my documents. Please process my card protection claim

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CPP Group India customer support has been notified about the posted complaint.

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K

Apr 13, 2022

CPP Group India — Livassist

Livcare

Livassist

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Apr 13, 2022

Complaint marked as Resolved

Excellent Customer Service

CPP Group India customer support has been notified about the posted complaint.

K

Apr 13, 2022

Excellent Customer Service

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I have cancelled my membership 8 days back but I have still not received the refund. I was informed that it will get refunded within 7 working days but but still I have not received the refund yet. CPP19820137 is my membership ID. I'm expecting a refund at the earliest.

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CPP Group India customer support has been notified about the posted complaint.

Apr 11, 2022

Verified Support

Dear Customer,

We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards
CPP Team

Priyanka Balaji's [Complaint's author] reply, Apr 11, 2022

My membership ID is IAD935440.

Priyanka Balaji's [Complaint's author] reply, Apr 13, 2022

I've still not received my refund and when I call customer care I get different responses everytime I call. One day they say that the refund is already issued and the other day I got a response that issue is escalated and refund will be made as early as possible. When the debit was made even before I received my credit card, why is refund taking so much time. As per the policies refund has to be issued within 7 working days and it's almost 13 working days now and I've still not received it yet. Why do you have to put us into so much of mental stress for this! I keep calling the customer care everyday and they say the refund will be made as early as possible! I don't understand when this "early" arrives.

Apr 20, 2022

Verified Support

Dear Customer,

This communication is with reference to our discussion on 20/04/2022.

We hope your query related to CPP has been successfully resolved.

Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards
CPP Team

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Fraud company and their people cheated me by taking my consent very fastly. I realised i was cheated when i re listened the call recording. They made me believe that im only going to pay my mobile emi and included their protection charge by cheating me. They took consent very fast so no one will realise there is an extra charge.very cheap fraud management. I think their calls are not audited by efficient quality analyst.or else evey one off them will be fraud.

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CPP Group India customer support has been notified about the posted complaint.

Apr 7, 2022

Verified Support

Dear Customer,

We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards
CPP Team

Apr 7, 2022

Verified Support

Dear Customer,

We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards
CPP Team

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Dear Team,

Please share my claim status and please settle as soon as possible.

All necessary documents already shared via courier before 1 month.

But still I am waiting for your reply.

Regards,
Ashok.

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CPP Group India customer support has been notified about the posted complaint.

Apr 6, 2022

Verified Support

Dear Customer,

This communication is with reference to our discussion on 5/04/2022.

We hope your query related to CPP has been successfully resolved.

Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards
CPP Team

Apr 6, 2022

Verified Support

Dear Customer,

This communication is with reference to our discussion on 5/04/2022.

We hope your query related to CPP has been successfully resolved.

Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards
CPP Team

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CPP Group India — Cancel my membership

Dear sir/madam,

i have recieved complete details about the plan you have sentto me.It does not suit my requirements .Hence i request you to cancel my subscription for this policy my details are as given below

membership no., IA9414468 Premium
validity starts from 28.03.2020

as per your policy please cancel it immediately.

Regards'

V satynaryana vallapani

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Mar 28, 2022

Complaint marked as Resolved

Dear sir/madam, i have recieved complete details about the plan you have sentto me.It does not suit my requirements .Hence i request you to cancel my subscription for this policy my details are as given below membership no. IA9414468, Premium validity starts from 28.03.2020 as per your policy please cancel it immediately. Regards' V. Satynaryana vallapani

CPP Group India customer support has been notified about the posted complaint.

Mar 30, 2022

Verified Support

Dear Customer,

This communication is with reference to our discussion on 30/03/2022.

We hope your query related to CPP has been successfully resolved.

Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards
CPP Team

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Mar 24, 2022

CPP Group India — Claim my insurance IM7476792

Dear sir/madam,
My mobile 19/03/2022 that date my mobile damaged ( while going on sooty suddenly mobile slipped out from pocket and fell down on road and got damaged, )

I called CPP customer care REGISTER MY COMPLAINT, they checked my details and told, your insurance are cancelled, I said my emi paid timely and my emi also closed date from ( 02/06/2021 to 02/12/2021)
i also bank statement,
Now my mobile...

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I already cancelled my membership for card protection worth Rs.1899 on 8th March 2022...They said that we cancelled your membership and you will get your full refund within 7 working days...but even after 10 days I didn't received any refund from them.
So I requesting you to please initiate my refund as soon as possible.

Name - Ashutosh Bharamgonda
Membership ID - IAD832618

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CPP Group India customer support has been notified about the posted complaint.

Mar 25, 2022

Verified Support

Dear Customer,

This communication is with reference to our discussion on 25/03/2022.

We hope your query related to CPP has been successfully resolved.

Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards
CPP Team

Mar 26, 2022

Verified Support

Dear Customer,

This communication is with reference to our discussion on 25/03/2022.

We hope your query related to CPP has been successfully resolved.

Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards
CPP Team

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CPP Group India — Claim settlement delayed due to irrelevant reasons

Membership No: IAD121828 Documents regarding the claim were sent to the Gurgaon Office on February 8 via E-mail and by post. There was no acknowledgement of the documents from your side. After calling the customer care on[protected], I was told that the affidavit against difference in name submitted needs to be in English rather than Hindi. This was not intimated to me via mail or by any call. All relevant documents were submitted and now...

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Anokhe Lal Saxena

Mar 11, 2022

CPP Group India — My refund is not yet credited to my SBI card

I want to inform that when I applied for the SBI Credit card I got call for verification of my details but the person who is on the call i.e the representative of the SBI cards had Booked a CPP Plan of Rs.3199.I don't know much about that things and i thought that it was a part of the procedure.But when I realise that they have made me fool then immediately I cancelled the plan on the same day by calling to CPP Assistant helpline number(+91...

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I raised a claim with CPP against fraud on my Kotak card. The documents asked for where submitted on 03.02.2022. On 18.02.2022 they demanded for police FIR copy. Due to civic body elections in Tamilnadu police officials where on election duty from 18.02.2022 to 24.02.2022. After this due process of FIR was followed and original FIR copy was sent to them on 01.03.2022 received by their guard Mr.Anil on 02.03.2022 for which I have POD proof from bluedart courier. On 09.03.2022 when I called to check status they say claim has been closed. No information was given to me in this regard. This is a clear case of misleading product information. Advice them to process my claim on priority.

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CPP Group India customer support has been notified about the posted complaint.

Mar 11, 2022

Verified Support

Dear Customer,

We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards
CPP Team

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from Kumta, Karnataka

Mar 9, 2022

CPP Group India — Claim is not processed yet

Respected Sir/Madam,

This email is in reference to the warranty claim made 07/03/2022 for Thomson UD9 102cm 40 inch Ultra HD 4K LED Smart TV

I, Sachin Naik write this email to bring into your notice, that I purchased a Led TV on 27/05/2020 which stopped working on 07/03/2022.

I would like to state that my product is under extended warranty provided by CPP group india partnered with Bajaj finserv,...

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CPP Group India — To deactivate the CPP SBI Credit Card

I want to cancel my membership in Card Protection Plan in SBI Credit card and to refund the amount which is debited from my card....

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Qur

from Mumbai, Maharashtra

Mar 8, 2022

CPP Group India — Refund complaint

I have cancelled my membership on 18/2/2022 but still I have not received my refund. Called them many times but they dont give a tentative date when I will get my refund back also they are not giving the superiors email id how can they deduct the amnt without prior intimation of the service which I am not even aware off....

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