Blue Dart Express Complaints & Reviews

I am from Ponnur, Gunter district pincode522124. In our hometown the bluedart services are not providing home delivery since from 6months their are saying to pickup from office since other couriers like feedex and Velex are providing home delivery since I request to provide us homedelivery and faster delivery.

Sir my doc no.is [protected],

This is the second time im facing issue with bluedart, i can say the worest in worest.I didn't received my courier for two attempts..no one pick the call from landline...ur reception lady staff everytime guide wrong...kindly resolved this issue...

These guys are the worst courier i have ever come accross. The communication and the behaviour of the staffs are so pathetic. So much of attitude i dont understand why the hell they do that. Since we are paying money so we should deserve little respect. These guys damn they dont bother of any thing. Neither they will give respect. Mr.Nagarajan & santhosh i would like to mention these two peoples name so much of arrogance. If you people have little courtesy kindly take action against these two guys.

I am unable to track my shipment because same awb number is give to some one else so when I enter that number it is showing some other senders details and my Awb number is [protected]. What is this how can single number given to two customers. Its being 6days I have not received my shipment. I am in immediate need of my shipment . What ever may be the case I want my shipment to be delivered by tommorow

16.03.2016,
Blue dart, guindy, chennai.

I'm available on the both two address, which was given on the parcel. But they were update the status like Consignee Not Available.

And call got from your side for address verification and No one came for delivery.

Waybill No : [protected]

The consignment with Waybill No: [protected] was delivered on March 16, by the BlueDart Delivery Executive, THREE DAYS after its arrival in Mumbai.

1. For Monday, 14 March, the code 003 was marked at 15:48 hours.
TrackDart shows "Delivery Attempted-Premises Closed" which was not the case, since I questioned the Delivery Executive if he found our premises closed and he answered in the negative.

2. For Tuesday, 15 March, the code 137 was marked at 14:58 hours.
TrackDart shows "Prohibited Area-Entry Restricted For Delivery" which was not the case, since the Delivery Executive claimed to have tried to call me but the call didn't go through. He didn't arrive at the premises at all to deliver the consignment.

This shows that there is a lack of professionalism in the way that BlueDart is operating.
Instead of acknowledging that because of various factors (maybe High Volume of Consignments) the delivery is not possible,
the persons responsible for updating the delivery status on TrackDart are putting up Bogus Reasons.

I register a strong protest against this thoroughly unprofessional manner of functioning of BlueDart.
Kindly take note and get the procedural problems rectified at the earliest.

My courier was arrived from banglore on 11th of march at ambala location, but not yet delievered till 15th of march. My way bill no is [protected]. I have called the local blue dart office on 14th march they said same will delievered on 15 but not yet received. They did not make any call to me regarding my address.

We need a branch of avadi so many people are suffering for courier office of blue bart courier so many people of going padi office so please bring a avadi branch
Thank you

Hello Sir, my order from Snapdeal order id [protected] placed on 21st February 2016, send through Bluedart courier with tracking id [protected] was arrived at Aizawl on 1st March 2016 by Bluedart courier, location Aizawl Mizoram. Today is 11th March 2016, and I still haven't received my item so when I went to Bluedart office they already return my item to Snapdeal. Bluedart did not call me or text me in my mobile when my item arrived and they did not deliver to my home address and they just return back my item with no words being heard from them. Bluedart service in Aizawl here is very bad with a lazy employees. Please take a further necessary action. This thing happened to me for many times now from Bluedart service.

I have order a product in snapdeal. They send me this by bluedart courier by the waybill no : [protected]. In my house location previously delivered product. But this product was not deliver to me, the reason said consignee's address unlocatable/landmark needed. Whereas, no any phone call come to me. If my delivery location not in area where the courier delivered, so why they pickup that kind of product from consignee? Why not then denied this location? If my product not delivered to me within due date, i'll complain a case in consumer forum (Court) against blue dart.

I sent a document from Bhubaneswar on 9/3/2016 to my home address at Dibrugarh, Assam. I gave the full address along with contact no. but still the courier is not delivered and when I called the blue dart courier office located at sunny court, dibrugarh today i.e. 12/3/2016, they told me to collect it from their office within 6 P.M.. My consignment no. is [protected]. Why such a poor services with so high delivery amount.

Local blue dart service provider did not give door delivery every time he asked to come there office to collect parcel.. so arrogant service providers.

I am residing at No.20 Ist cross street, Kilpauk garden colony, Chennai 600010.
Since past 19 Years.
Very big courier companies like, DHL, FedEx, professional courier, DTDC courier and other private courier companies delivering my parcel to my residence address without any issue.

But it is very Strange to note every time Blue dart could not find my place where I stay. . The delivery boys, and the Blue dart Customer service people want me to open my phone 24 hours for Blue dart . It means whenever they call we have to pick up immediately and attend What a pitty! And very strange !
Do they think we do not have any work. Who as given authority to take a ride on us (like me ) by an order Delivery person from Blue dart.

This is not the first time happening. Every time it is the same. No courtesy?

I humbly request you to direct corrective measures to the corporate companies and ask them to follow business ethics..

Thanks

Regards,
Hamid,
[protected]

I order a product from ebay it was suppose to reach me by 1 week now it is more than 3 week and when i track the shipment i see only one thing on hold for regulatory paperwork, i have not yet received the product . The product is in salem hub 29/02/2016 to till now. Why is it taking so long to reach ??. My airway bill number:[protected] ?? Who many more day will it take ?? The product is 8k worth...

My reference number is [protected].
Would like to bring to your notice that i was waiting urgently fo my product n kept track of the courier online. When it reached bandra east i kept calling but nobody received my call. Next day when i didnt receive my product i frequently called bandra office but it went unanswered. Its only after calling your customer care number i came to know that my parcel went back because noone was home. Isnt it your duty to call me before you come or at least leave a note behind so that i know you have come.i would have made arrangements to collect it. I am really disgusted with your service.hope to hear from you soon. I need my product urgently.
Mrs. Shetty

Dear sir,

I herewith submit my complaint about your delivery service, i have one courier from ICICI bank the courier track no : AWB [protected], it reached calicut blue dart office but my given adress in courier was Ramanattukara its about 14 km from calicut, your office staff from calicut they call me today they said we have no service in your area so you come and collect from calicut blue dart office, here i want to ask to you courier means they reached the items in proper address that given in that courier right, i don't know about your courier service, my sender paid full amount for courier when he send this courier, So i request you to take necessary action in this issue & send the product in my address.

Waybill no : [protected] reference no :[protected]

Always mention status as consignee not available, they didnt even call me, again and again they mention this same status, i think i should go with further complaint, they have consignee number why dont they call me, if they reach my location.

Dear sir,


It is a grievance mail regarding the poor service provided by one of the premium courier service provider - Bluedart.


I want to share my experience with the bluedart services offered for my courier. I am a resident of Silvassa, capital o[censored]nion territory of Dadra and Nagar Haveli.


On 25 feb 2016, I ordered an item named omron cushion massager HM- 300 on amazon preferred delivery through bluedart for my residence in Silvassa . The product was dispatched by the seller on 27 feb 2016.The product tracking id was [protected]. It reached Silvassa courier facility of bluedart, located at shop no. 1, Gokul Vihar, Khanvel road, Samarvarni, Silvassa, Dadra and Nagar Haveli. On 29 feb 2016, i got the message stating that the product was out for delivery and would be delivered the same day, but no one turned up from bluedart with my package and in the evening i saw the status as ' delivery attempted and consignee not available. ( screenshot attached).


NOW THIS WAS A COMPLETE SHOCK TO ME as me and my parents were at home for the whole day. I waited for the next day for delivery of the package but to my amazement, i got the same message again stating ' delivery attempted' - consignee not available. After this i could not wait and went straight to the BLUEDART OFFICE MENTIONED AT ABOVE ADDRESS, asked about the package and it was there at the bluedart office. I asked if it is not out for delivery, why have you updated the status as delivery attempted and consignee not available, to which they just passed a smile and kept silent. The staff there was horrible. The lady at the booking counter and other staff was totally shameless.


I tried to get some reviews of the bluedart facility at silvassa and got very pathetic reviews of the facility and got to know that i was not the only one to face such problem.


I have attached the screenshot of reviews from others regarding this problem related to bluedart silvassa and my own tracking details and status which was fake.



I suggest you to take a strict action against the staff at the respective center of bluedart. They are ruining the image of a trusted courier service and shaking the faith of customers trusting in bluedart. The minimum charge for sending a consignment through bluedart is Rs. 310/- WHICH IS ALMOST DOUBLE THE OTHER GOOD COURIER SERVICES. Even after charging so high one gets this response from your side, it is really awful.


A summary of action taken by you in this matter may be sent to me at [protected]@yahoo.com and [protected]@gmail.com and it will be appreciated. A copy of this mail is being sent by me to consumer forum ( ombudsman). In case of no action taken, higher authorities shall be contacted.


Hoping for a supportive and affirmative response from your side.


Regards


Jitenderjit Singh

Blue dart
shipment no [protected]
Very poor...service fed up with customsupport
I got message from bluedart on[protected] that with in 48 hours, they are going to deliver my courier, but still today i.e on[protected] there is no message or phone call daily iam trying to contact customerservice but so use
Really irritated with blue dart service this is my 2nd experience
Please do needfull
Thank you

Dear Sir/Madam,

Plc ref way bill no-AWB 128956 delivery man confirmed by phone to deliver at recipient home add-(132 f1, lajpat nagar, jagatpura, Jaipur-302017)in stead of recipient office add-(C-98, Jaganpath, , C Scheme Jaipur -302001) but not delivered even after accepting.