[Resolved]  Blue Star India — defected blue star split ac for replacement

Address:

delhi

1. Bought an blue star ac on 11 january 2020 from vijay sales rohini and got it installed after two days or three.
2. Started using it from 7th april 2020 in the summers and what i found that it stopped cooling and worked merely as a fan. (Might be due to wrong installation or leakage of gas)
3. Raised a complaint at blue star customer services on 11th april and because of the repeated and extended lockdown the first visit of the technician was in the first week of june 2020.
4. Technician was unable to find the problem for a very long period and then eventually filled the gas to give a try as to chal jaayega to theek hai nahi to replace kar denge. This took 5 visits of the technician that too during the hot and scorching summer of delhi.
5. After few days, it again stopped working and the whole complaint raising, technician visit and gas filling process was repeated. This has almost taken 8 technician visits.
6. And the current scenario is that it has again stopped working and i am requesting everywhere at blue star customer care and vijay sales for replacement and they are just procrastinating for the services and replacement of this malfunctioning ac. They just not want it to get replaced by a new.
7. I live on second floor and during such high temperature days of the delhi summer this is kind of service given by blue star ac.
So, i am here to suggest and recommend all my friends to never buy blue star electrical appliances.
Highly pathetic customer service from blue star.