[Resolved] Blue Star India — Extended warranty being questioned, confused technician,rude customer care | |||||
One of my personal bad experience with bluestar I had yesterday called the bluestar customer care and address the issue which was been well sorted out but today I the representative called did seem to understand the importance about timing specially when there is infant in the house.i had precisely told before 1pm and after 5 pm .the technician come at 2pm(.2) why does bluestar send technician who fail to read warranty and bill just wastage of time the technician send by bluestar came and 2pm wasted 45 min only in examining the bills and A/c I was failing to understand when will be start as he was mostly on calls also he said I need to pay 1200 when I have extended warranty is he out of sense.(3) when called back the customer care(shaksi) [protected] who confirmed today's appointment said I need to call Vijay sales .just a advice to Bluestar please don't have arrogant telecallers.i felt they are doing a favour by addressing my issue.(4) Bluestar if has issued a warranty which I have showed the technician why is it so difficult for the technician to read and understand I was been intrograted . I would sincerely as bluestar to address these points .as it has failed to meet the expectations of a customer.evry bad experience. Edward louis Dsouza Was this information helpful? | |||||
Aug 19, 2021 Complaint marked as Resolved Blue Star India customer support has been notified about the posted complaint. Verified Support Jul 18, 2021 Blue Star India Customer Care's response Dear Sir, Greetings from Blue Star Limited ! We have received your email and noted its contents. To take this matter up with the Area Manager, please help us with below details. Please email the details to Email id: [protected]@bluestarindia.com • Complete Name and Number • Complete Address with pincode • Model Number • Date of Purchase We look forward to help you and assure you of our best services at all times. Regards, Sunita Dcosta | |||||
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