Blue Star India — Regarding the installation of Split AC | |||||
I purchased Blue Star Split AC from Meerut on 22nd April and they told me that AC will be installed next day i.e. on 23rd April. I did follow up with blue star assigned technician whole day on 23rd but no one turned up. On 24th they logged a ticket and Blue Star assigned Technician (Technician from Sandeep Refregration - [protected]@gmail.com : [protected] ) was supposed to visit my home by 2 p.m. as per the ticket log i.e. J[protected] but no one come when I called back to check on the same Technician from Sandeep Refregration start threating me and used abusive language that your address is from outskirt in Meerut and it will take more time to visit that place. Also he said that i can complain to anyone and he will make sure that no one will attend for installation. Also he said that request has been cancelled and i need to raise another request. Then 24th afternoon I called Blue Star customer care and informed them about the whole incident and they said that they are esclating the service request and technician will visit by EOD but no one turned up. I am surprised to experience how Blue Star company treats its customers. Its 4 days i purchased AC from Blue star and its not installed till now and seeing the response from Blue Star seems it will not be installed till summer as well. Seems like to increase their sales Bluestar has tied up with pathetic vendors and are not at all bothered about the customer. I will never buy any other product of Blue Star and neither my friends or family will purchase any of their products. Was this information helpful? | |||||
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Blue Star India customer support has been notified about the posted complaint. Apr 27, 2017 Updated by arunvatsimr Hi, It seems like, I have wasted my money and I should not have any hope for the resolution of this such a pity issue of AC installation from Bluestar India. But as a customer, since I have invested my money it's my responsibility to highlight this matter to the Sr. Management of Bluestar India and considering the same I have written it to Neeraj Basur (CFO Bluestar India) And also seek help for an early resolution of this issue from - [protected]@bluestarindia.com - Company Secretary and Compliance Officer [protected]@bluestarindia.com [protected]@bluestarindia.com [protected]@bluestarindia.com Looking forward for any early resolution & cooperation from Bluestar India. Thanks.  | |||||
 3 Comments | |||||
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Taken from Neha electronic noida bluster star window AC first that delivered different model which I booked n other front cover not fitted accurately.
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+91 22 6668 4000 [Mumbai]
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Somewhere I feel that Technician from Sandeep Refrigeration - [protected]@gmail.com : [protected] was right. He behaved like a goon and used abusive language and also ensured that no one turned up for the installation as It's been 6 days so far but no one is bothered about the same. I'm getting messages that your call has been rescheduled for tomorrow but it's a never ending tomorrow.
But I'll certainly ensure to escalate this matter to the senior most level and would also like to highlight it to the social media as well that how Bluestar India and it's vendors treat to the customers.
Bluestar India has tied up with goons like Sandeep Refrigeration - [protected]@gmail.com : [protected] and not with the vendors with right approach towards customer.