Blue Star India — reminder 2 : non durable product and worst after sale service of blue star ac

Address:

WZ 470/A SHIV NAGAR STREET NO 25, New Delhi, Delhi, 110058

Dear Blue star Management Team

I am still waiting for your response

On Sun, Oct 13, 2019, 11:18 AM Deepak Tuteja wrote:
No response even after writing to such a high officials

On Sat, Oct 12, 2019, 3:55 PM Deepak Tuteja wrote:
Dear Blue Star Managment,

Greeting of the day!!!

It is my painful duty to inform you that your Product model no
:3HW18VCI ( Split AC ) is very bad in terms of Quality, I have
purchased this AC on 21-Feb-2015 from M/S Nirmal pooja enterprises (
authorized dealer & service engineers ) as per them this was the best
model in market at the time of purchase that why this cost me approx
35 k just because it was told to me this is the best for house hold i
have purchased this in spite of the fact that some other models of
other brands was available in the very low price as compare to this
model but according me this is the worst model because in this 4 years
this is the 3rd time Gas for this AC is finished, i am not able to
understand why this gas is finished again and again with in purchase
of one year indore created the AC and after that colling where stop
due this ICE my LED get wet and i have to purchase the new one then
your engineers fixed this and fill the gas, next year again the same
thing happened than again your engineers fixed this and next year
again gas finished automatically and no leakage found.
Agin this year the indore created the AC and cooling stopped.

1) What kind of Product you guys have made .
2) Is it the standard of your company products

i have two more AC of godrej Company and one of than is approx 7 year
old you what till date colling of that AC is OK engineers not yet
recommended the refill of GAS in it.

And after selling these kind of quality products your services are
very poor your hired agencies don't know the value of customers time
they dont even know how to speak with the customer, I have reported
today morning that the AC Stopped cooling its gas again finished and
its require the service too, i was shocked to know from your
executive that my records are not available in your system in spite of
the fact that very year your guys are getting my AC serviced and get
the refill the AC gas so have given all the detailed to your
executive in the morning it self and informed him that i need to get
this resolved by today itself than after 30 min i got the call from
agency asking about the problem and reconfirm the address i have
informed him and they given me the time of 1200 hrs but when your
executive not reached to me by 1300 hrs than tried to contact the
number of agency head 1st he don't pic the call in one go at least you
need to try for 6-7 times than he assigned some one for my complaint
again he asked for fullstory from beginning after knowing the problem
he said i will come to check than i assign some to refill the gas i
informed him to visit with the gas refiller and complete work in one
go than he said this is not possible i will come to check and charge
the Rs 500/- for Visiting charges than assign some other technician
for gas re filling and he charge for his services.
In completely not able to understand the big name like Blue Star Ltd
having this type low standard after sale service and worst quality
products.
Just because Blue Star makes these Low quality product and creating
the hype the market that you guys are having very good quality product
i paying Rs 3.5 k every year and force fulling bought new LED TV for
my room because New LED TV was destroyed because your stupid machine
created the ICE in the indoor unit

You are requested to take and urgent and appropriate step resolve my
issue and your goodwill in the market.

--
Regards
Deepak Tuteja
[protected]