[Resolved] Blue Star India — Urgent Installation related - Order Number [protected]

smitdoshi

from Vadodara, Gujarat

Apr 15, 2022

Address:

Vadodara

Complaint number: I[protected]
Consumer Id:[protected]

Dear Sir,

I am quite distressed with the condition that has been set up for such a simple installation process by the vendor/distributor coming to deal with my father and mother today, the person who visited our house today and who was on call was really rude. The way he (Kabeer Enterprise) responded as if he is from some mafia (I have all recordings as proof I do not want to escalate this situation). This is not how to deal with a person who is a senior citizen. The only outcome with this is:
i) Provide a different vendor from Vadodara
ii) And if you want to provide the same vendor kindly take the product back and return the money.

The cost whatever he said I agree but the way he said is not right and I do not want such a person to enter my house again (I wish such a kind of person represents Bluestar in the wrong way and make this experience worse). In no circumstances do I want this vendor (Am I clear?)

I got my air conditioner after 15 days with some mistake in scanning and now for the installation, it took 4 days. Each day they have some new issue and do not answer calls satisfactorily. The cost they are asking for is absurd and totally out of order. If you want to do a flex pipe attachment which is a mere fitting on the copper pipe they are charging 50 rs/ft are they kidding or what? (still, everything is ok but the way they said I am really disappointed). Using your brain tell me is it reasonable to do so much waiting and not enjoy summer?

@Kabeer Enterprise: If you are in a rush and do not want to attend to the customers which are more than your capacity leave it. If you cannot be polite leave it. Do things that you can afford to.

I tried to send you enough emails and this is going to be my last email before any further actions I take up. My mom and dad both have been in trauma for such a simple process.
I do not want any other response other than the one I stated before.

The resolution I want:
- Either change vendor or take away the product, and refund the money
back
- Delist the vendor Kabeer Enterprise Vadodara who cannot talk politely and cannot handle the cases in such a rush.

Thanks & Regards,
Smit Doshi

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May 24, 2022

Complaint marked as Resolved

Blue Star India customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2022

Blue Star India Customer Care's response Hi Smit,

we regret to know about your unpleasant experience and assure you this is not typical of our services. We have noted your complaint and will connect with you in this regard at the earliest.

Verified Support

Apr 19, 2022

Blue Star India Customer Care's response Dear Smit,

We regret the inconvenience caused and request you to forward your complaint ticket number to us for handling your complaint on a priority basis.

If you have not registered your complaint, kindly call our customer care toll free contact no.[protected] and share the ticket number or write to our [protected]@bluestarindia.com with the below details.

Details Required :

1. Customer Name
2. Registered contact no.
3. Date of Purchase
4. Location
5. Complaint Ticket no (if generated)

We look forward to serving you and promise you our best service at all times.