[Resolved]  Blue Star — Service under warranty not provided

Dear Sir We had purchased Blue Star A/C - VSI02 - from Vijay Sales on 27th April 14, Had requested for a service on 30th March 2015, The Mechanic from your end arrived the next day for the service, but even after that, the A/C was not cooling, On complaining again, the mechanic turned up and removed some parts from the A/c & informed it needs replacement, the same was fixed after 5 days. but, was of no use.. As the A/C was still not functioning as was required . We again lodged a service complaint with the customer service department - Blue Star. The Mechanic arrived again and said some other part is damaged and to send bill copy to their office via what app. Today its 23rd April, and we have being already bearing the heat for almost a month thanks to the poor service from your end, and can see no respite from your end in sorting the issue As its within the warranty, the company is entitled to either replace or replenish the A/c or machine parts that are required. We had not expected a such a poor quality and service from Blue star.. We hope you will take an immediate action and sort out the issue asap, no point in getting the A.c fixed during monsoon. Blue star has value in the market, due to which though we had used other brand in the past, we bought your brand, but as a great disappointment . Regards Chitralekha