BMW India — Ac malfunction & stolen of things at bmw service centre, kolkata

Address:

186, KALITALA ROAD, GROUND FLOOR, KOLKATA-700099

CAR NO. WB06U0707
MODEL-BMW X1 SDRIVE20D MSPORT
Please note that the said car I have purchased from OSL Prestige, Kolkata, West Bengal on dated December 2020 in the name of my company STHAPATI PROJECTS AND INFRASTRUCTURE PVT. LTD. during the Covid19 period but from the very beginning I reported your dealer service that after running the car approx 100 to 200 km driver side AC vents throw the hot air continuously and they examined the same in 1st. meet in service center & release the car and told me now its not happened at all but when I run the car another 600 km same problem arises and I report again for the same. In that time they told me for detail check-up the said matter and they are keeping my car for another 21 days but when I asking for the car after 21 days my car still in same position & when I argued for the same then they told me after 21 days that there is a requirement of new part which is not available now but remember after 21 days later and in the same time my silver statue (cost around Rs. 6, 500/-) which was fixed in my car dashboard & bmw key ring which was gifted me at the time of purchase the car are stolen but there is no justification as well as clarifications for the same by the service manager except sorry. Please note that the its not the way of service policy.
Please note the above matter and solve as soon as possible before taking any legal action.
Regards,
Architect Ananta Mondal
Director of Sthapati Projects and Infrastructure Pvt. Ltd.