Boat — About my warranty claim

I ordered boat Airdopes 141 pro cool grey on june 2023 but since it stopped working I placed an warranty claim. They were out of stock so they asked me to elect an upgraded product therefore I selected boat 141 active black but instead they sent me a defective wrong product which was similar to boat 141 and again I complained about the defective product so they raised a new ticket and took the product for replacement but now they turned the whole situation against me by saying I sent them a wrong product whereas they were the ones to send me that product. I sent the exact product they gave me which was defective now they’re telling me they can’t do anything and to prove myself. This is ridiculous and pathetic behaviour. How can you blame me for this. I want replacement this is beyond ridiculous. Wasting my time and also charging wrongly. My ticket no is 41072052