[Resolved]  Boat — Replacement of the defective product is not shipped after 48 hrs of verifying the defective product.

I have purchased Boat Airdopes alpha swedish white earbuds on 5 July 2023.
After one month o[censored]se i am getting issue in the product & i registered a complaint to claim the warranty of the product on 5 August ( ticket no[protected] but there is no pickup of the product & they cancelled the pickup two times and closed the ticket.

Then, I registered a complaint again just after the ticket closed on 11 August (ticket no[protected] & same thing happened again no pickup of product & their courier partner cancelled the pickup two times again and at last the ticket is closed.

After this I registered a complaint again to claim the warranty of the product on 13 August (ticket no[protected] & their is no pickup in first time & their courier partner cancelled the pickup again without contacting me. After this i scheduled to revisit me to pickup the product & they didn't pick the product & I have to go 16km to give them product for replacement.
After all my product reached the boat testing hub & they verified the issue & accept the claim of the product & said that New product for this will be shipped in 5 days to your address.
I contacted Boat's customer service support they said that my product will be dispatched to my addres within 24-48 hours.but yet after 48 hours my replacement product is not shipped by them & no information regarding this
Please help me.

Please look out the attachments of complaints.
+6 photos
Was this information helpful?
No (0)
Yes (1)
Aug 26, 2023
Complaint marked as Resolved 
Boat dispatched my replacement product as this complaint reached to boat team. Today on 26 august i get my product delivered.
boAt customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    boAt Phone
    +91 22 4946 1882
    boAt Address
    C-255, 2nd Floor, Guru Gobind Industrial estate, Goregaon, Mumbai, Maharashtra, India - 400063
    View all boAt contact information