Boat — About Return and Customer Care | |||
I have placed an order for two headsets that cost Rs. 1, 198.00(pre-paid) on August 31, 2021. But I received some other products (it was a watch that cost 2000 something) on 02 September 2021. I have raised a return on the same day. Handover to Courier expresses bees on Friday, 3rd Sep 2021. But I didn't get my replaced item till now. Till now I couldn't contact Boat or Express bees Customer care. Because nothing is customer-friendly. No reply for emails and the chat boot system is auto generated. They don't have a person to do the chat process. I have called their customer service I've waited in the queue for 15 mins. then when I became first in the queue that was also an autogenerated one, they dropped the call with a msg of call back. Now its shows this status in Xpressbess, "Monday, 6th Sep 2021 03.33 PM WHHandover" By evening the boat status has changed to "Converted Exchange Request To Refund Request". I didn't request a refund. I need to have a proper status about my purchase. I need to get connect with them either by phone or mail. My contact no:[protected] My ticket No:243792 Don't lose our trust in Indian Brands. Please Its a Request. Was this information helpful? | |||
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boAt customer support has been notified about the posted complaint. | |||
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+91 22 4946 1882
C-255, 2nd Floor, Guru Gobind Industrial estate, Goregaon, Mumbai, Maharashtra, India - 400063
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its there refund policy,
{Refund Policy
Refund of a product is allowed only under the following circumstances:
The customer can cancel/ return only one time the product within 15 days and the full amount will be refunded to the customer}
*This is their refund policy.
First of all, I didn't apply for any refund but exchange because of the wrong product I have got. They have changed the status to refund by mentioning that, "Unfortunately, we will not be able to exchange the product for a different color. However, we shall issue you a refund once the order is picked up from your place"..
Here is the whole status,
# Date Status
1 08 September 2021 Refund Completed(Refund)
2 08 September 2021 Refund Approved
3 07 September 2021 Refund Pending
4 07 September 2021 Converted Exchange Request To Refund Request
5 02 September 2021 Reverse Pickup Generated
Track Your product
6 02 September 2021 Approved
7 02 September 2021 Approval Pending
ps.to consumercomplaints, please do something sir. Please don't let this happen in our country with anyone.