Boat — Actual product not delivered in exchange

Address:

mahadev tower, B -1003, Kandivali east

There is no update related to my Exchange product. My order id is #126631 and exchange request token id is 86041. in this ticket i had submitted both the product (Partypal 60 and Promotional free boAt mask). i have received back only Boat promotional free product as mask but there will be NO update on my actual product (Party pal 60).

Tried to connect with the Customer care executive and Sales team. they giving same answers multiple time. They didnt got any update from backend team. and they say wait for 24 hrs. the same things happened with me 6 times and every time i have to wait of 48 hrs and after that same answer's coming from CC executive.

Dont know what to do next ? please help me here.