Boat — Airdopes 201/request for replacement

I have orderd Airdopes 201 black, Order Id is 39369 and registered request for replacement on 19Aug, request unique number is 37741, I got mail for recieved returned product, but later no updates from the boat, had called so many times to reach out help desk on ticket status, but no use. They are not picking call, In call IVM voice saying that your phone number is noted will get back to you, no calls from them, Is really boat shopping website is really trying to cheat consumers?